Computer Support Analyst (22644) – HigherEdJobs

Job ID: 4522

Position Vacancy Announcement

The Computer
Information Systems (CIS) Department at Florida A&M University is accepting qualified applications Computer Support Analyst
vacancy.

Responsibilities

Provide technical
support for departmental local area network consisting of MS Windows workstations, Sun Solaris, VMware, and Windows servers; Maintain
interoperability of network services; Apply functional and security patches to installed software; Maintain clean, safe, and functioning
laboratory environment for students and faculty; Respond to student service requests, including reports of malfunctioning equipment,
software or network access; Maintain records of requests and their resolution; Develop and maintain documentation for using available
hardware and software; Use appropriate formats: printed, web pages, links to external resources, videos, etc.; Respond promptly to faculty
requests for equipment, software, or special set-ups to support teaching and research; and Perform other duties as required.

Minimum Qualifications

A high school diploma and six
years of related experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the
required experience.

Recommended
Competencies

Technical Proficiency;
Analytical Skills;
Customer Service;
Communication;
Project
Management;
Security Awareness;
Adaptability;
Collaboration;
Attention to Detail; and
Time Management

Preferred Qualifications

Bachelor’s degree in
Computer Science, Information Technology, or a related field; Minimum of 2 years of experience in IT support; Proficiency in Windows and
macOS operating systems; Excellent communication skills.

Pay
Plan

This is an USPS (University Support Personnel System)
position.

Conditions of
Employment

Successful candidate is subject to a pre-employment screening which includes a review of
criminal records, reference checks and verification of education. An official college transcript, a high school diploma, or other
educational documents must be submitted, where applicable, at the time of employment.

Only United States (U.S.) citizens
or aliens who have a legal right to work in the U.S. are eligible for employment. Federal law requires proof of your authorization to work
in the United States. You will be required to provide proof of your identity and employment eligibility within three (3) days of
employment.

Section 110.1128, Florida Statutes, prohibits employment by the State (including re-hire after a break in
service) of any male born after October 1, 1962, who failed to register with the Selective Service System, under the provisions of the U.S.
Military Selective Service Act, during the person’s period of eligibility (ages 18 through 25). Additionally, if currently employed by the
State, this law prohibits the promotion of such person. You may be required to provide
documentation.

How To
Apply

Applicants are required to complete the online application with all applicable information.
Applications must include all work history and education details even if attaching a resume. If you are a current FAMU employee, you must
apply through Self Service in iRattler. This search is being conducted under Florida law, including the Sunshine law and Public Records
law.

Reasonable Accommodation

If you require
a reasonable accommodation pursuant to the Americans with Disabilities Amendment Act (ADAA), please contact the Office of Equal Opportunity
Programs at (850) 599-3076 at least ten (10) days prior to the start of the event. If you are hearing or speech impaired, please contact the
University by calling TDD via FRS (800) 955-8771.

Veterans’

Preference will be given to
eligible Veterans’ and spouses of Veterans’ as required by Florida Statutes.