End User Support Specialist IV

Job Title

End User Support Specialist IV

Agency

Prairie View A&M University

Department

Center For Information Technology Excellence

Proposed Minimum Salary

$4,951.00 monthly

Job Location

Prairie View, Texas

Job Type

Staff

Job Description

This position may pay more than the minimum proposed salary listed above, depending on experience and/or qualifications of the selected candidate.

The End User Support Specialist IV, under general direction, provides technical leadership and oversight for deployment and delivery of enterprise-wide end user support projects or services. Participates in mentoring, training, and development of other employees for the Center for Information Technology Excellence (or CITE).

Responsibilities:

• Manages Systems Management solutions including Microsoft Endpoint Manager, Windows Autopilot, Active Directory, GPO management, and software packaging.
• Coordinates the technical activities of a small project team. Troubleshoots a variety of complex end user computing and connectivity issues. Evaluates and
  follows through on issues and problems until resolved or escalated. Researches unique end user needs. Provides specialized guidance,
  recommendations, alternative options, and solutions in the use or selection of a variety of hardware and software products in order to achieve end user’s goals and in accordance with policy requirements.
• Implements the evaluation of new technologies to determine their applicability with regards to end user needs. Equips and supports employees to successfully adopt change in order to drive organizational success and outcomes.
• Assists project leader with developing work plans and time schedules for projects including outlining phases, identifying personnel, and computing equipment requirements.
• Performs other duties as assigned.

Required Education & Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Eight years of related experience in IT.

Required Knowledge, Skills & Abilities:

• Knowledge of word processing and spreadsheet applications.
• Knowledge of IT architecture, application of systems theory, advanced negotiation, enterprise-level operations, multi-team leadership and coordination, advanced project management, sourcing, advanced vendor relations, advanced business acumen, change management, and knowledge of the IT industry.
• Ability to multitask and work cooperatively with others.
• Excellent written communication, analytical, interpersonal, and organizational skills.

Job Posting Close Date: Required Attachments:

Please attach all required documents listed below in the attachment box labeled as either “Resume/CV or Resume/Cover Letter” on the application. Multiple attachments may be included in the “Resume/CV” or Resume/Cover Letter” attachment box. Any additional attachments provided outside of the required documents listed below are considered optional.

• Resume or Curriculum Vitae
• Cover Letter

Application Submission Guidelines:

All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs, etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site.

The required documents listed in the above “Required Attachments” section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above at 936-261-1730 or jobs@pvamu.edu should you need assistance with the online application process.

Background Check Requirements:

All positions are security sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.