Help Desk Engineer at Ascentech Services Limited December, 2023

Job Duties / Responsibilities / Accountabilities

Operational Responsibilities:

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues and advise user on appropriate action where necessary.
• Redirect problems to appropriate resource where problems cannot be resolved.
• Follow standard help desk procedures and log all help desk interactions
• Administration of help desk software
• Identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions
• Research questions using available information resources and stay current with system information, changes and updates prepare activity reports

Job Specifications

Education Qualifications:

• A good Degree in Computer or Electrical and Electronics Engineering
• Professional Qualification is an added advantage

Experience:

Key Competencies Requirements:
Functional / Technical:

• User Support
• Hardware and Application engineering
• Preventive and routine Maintenance

Organisational:

• Time Management
• Communication (Oral and Written)
• Computer Operations
• Problem-Solving
• Work Planning

Behavioural:

• Highly level of Integrity
• Confident
• Highly attentive to detail
• Ability to multi-task
• Ability to work well under pressure
• Adaptive to change
• Resourceful
• Friendly and approachable