Remote Technical Support Engineer – South Asia at CertiK
Job Description
You are fascinated by security and red teaming. The idea of studying the past attacks excites you. You can go all the way down to the byte code to understand how an attack works. You are not afraid of juggling a large codebase or byte code to unravel the mystery behind anonymous malicious actors. We are seeking a detail-oriented, thorough, and organized candidate to join our growing team. You’ll require excellent communication, problem-solving, and interpersonal skills, along with patience, and a customer-friendly attitude.
You are intrigued by the blockchain world and always want to know more about it, or to keep up with the latest development. You are interested in developing your understanding of this field and its security. You are committed to developing familiarity with this community to the extent that you can find most of the information you need from proprietary data sources or OSINT.
About the role
Our customer base is growing fast along with the features we are adding to support them. As a result, we have more questions, feedback, and engagement coming in than ever before. As we have just launched our Discord channel, we need a customer support specialist who can answer both new and old clients’ questions. In this role, you’ll be on the front lines introducing our latest products and features to our clients and community.
As a customer support specialist, you’ll be the customer’s first point of contact as they encounter roadblocks. Because we are constantly adding new features to the existing stack, you are expected to have a keen knowledge of our latest products and be able to provide personalized instructions to customers via social media channels and live chat. You will act as the first point of contact for our Community, respond to the most common questions members may have, and gather all the necessary information before escalating to the higher support levels.
Compensation
The exact compensation at which this job is filled will be determined by the skills and experience of qualified candidates.