IT Manager I – HigherEdJobs

Appointment Type: Permanent Full-Time

Primary Purpose of the Position :

The Digital and Classroom Services Manager plays a pivotal role in providing visionary leadership to implement and enhance campus-wide technology, encompassing audio, visual, and digital media infrastructure. This position is responsible for providing exceptional support to faculty, staff, and students, while driving efforts to integrate cutting-edge technology that elevates the teaching and learning environment. The manager oversees a team of dedicated full-time, on-call, and student staff to ensure seamless operation and maintenance of audio and video equipment, while prioritizing top-notch customer service and high-quality service delivery. The Digital and Classroom Services Manager assumes a critical responsibility in driving maximum customer satisfaction through efficient technical support and the successful implementation of a wide range of duties and responsibilities related to technology, audio-visual services, and digital media infrastructure.

Preferred Years Experience,Skills, Training , Education:

• Master’s degree in a relevant field; advanced degree preferred. 10 or more years of relevant experience may substitute for education requirements.
• Three to five years of management and leadership experiences
• Extron AV Associate Certification
• Certified Technology Specialist
• Demonstrated expertise in audio-visual technologies, digital media infrastructure, and instructional technology.
• Proven experience in project management, budgeting, and resource allocation.
• Strong leadership and team management abilities, fostering a collaborative and innovative work environment.
• Excellent communication and interpersonal skills, with a focus on customer service and stakeholder engagement.
• Technical proficiency in a variety of AV and digital media equipment and software

Special Instructions Summary:
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.