Customer Service Representative at Cigna Healthcare – Riyadh
Job Description
Job Description
About Cigna KSA
Breaking ground by becoming the first international health insurer to receive a branch license in
Saudi Arabia. Saudi Arabia’s Central Bank approved licensing for Cigna Insurance Saudi Arabia to
enhance quality and competitiveness, increase diversification, and introduce new perspectives to
the Saudi Arabian market. We are honored to have been awarded this license – and will work
diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier
employees lead to more productive workforces, these efforts are a win-win for all.
Our Offer:
- Competitive pay
- VIP Healthcare Insurance Plan
- Professional learning programs to help you grow your career at Cigna
- Superb office location at Riyadh Front
- Hybrid working
The role:
Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
Receives requests by mail, telephone, or in person regarding insurance claims/policies.
Responds to inquiries from policy holders, clients, brokers and/or others.
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Mails or routes claim forms and supporting documentation to various units for final processing.
Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
Skills
Qualifications:
Bachelor’s degree or equivalent
Minimum 1+ years of customer service experience analyzing and solving customer problems
Call center experience
Excellent English written and oral communication skills
Arabic written and oral skill is a must
Exceptional organizational and time-management focus
You will have excellent interpersonal skills
Ability to perform in a high volume, fast paced call center environment
Proven ability to work independently as well as a productive member of a team
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask
independently and on a computer
Extensive understanding in Medical Terminology is a PLUS
Experience in healthcare insurance industry is required (financial/banking are welcome to apply)
Conditions/Requirements:
Work in 24 x 7 rotation shifts.
5 days a week.
In split shifts (some hours in the morning and remaining hours in the afternoon or evening)
During public holidays
Job Details
- Job Location
- Riyadh Saudi Arabia
- Company Industry
- Insurance & TPA
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 5
Preferred Candidate
- Residence Location
- Riyadh,Saudi Arabia
- Nationality
- Saudi Arabia