Information Technology Associate 9 – HigherEdJobs

Position Number: 417100
Department: Information Technology Admin

Job Purpose
The goal of this position is to provide extended first-tier support to faculty, staff, and students. This entails troubleshooting problems via phone, email, or walk-in contacts, and includes diagnosis of problems with hardware and software. Also included are: setup and installation of systems aligned with TTU ITS standards and policies, account maintenance, and technical documentation. This position must have an extended knowledge of applications and operating systems beyond typical first-tier support (such as our trained student workers). During times of low ticket volume, may be temporarily assigned to other duties within Academic & Client Technologies (ACT).

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Essential Functions

• Performing advanced troubleshooting of hardware and/or software issues for faculty, staff, and students to resolve calls in one-stop.
• Performing advanced hardware or software installations for faculty, staff, and students
• ITS technical documentation (public and internal)
• Supervising and training student workers to provide lower-level support to
  faculty, staff, and students

Minimum Qualifications
A minimum of a bachelors degree in computer science, management information systems, computer engineering, or related field, OR 60 hours college credit + 5 years of experience. Persons in this job must possess in-depth technical knowledge of operating systems iOS, Android, Mac OS X, and Windows, in addition to common software applications for these platforms along with familiarity with Linux/Unix systems.

Preferred Qualifications
Demonstrated excellence in good time management, customer relations, skills in troubleshooting computer issues, advanced technical proficiency for workstations and other devices, and attention to detail.

Work Hours: Typical hours are Monday – Friday, 8AM – 4:30PM.

Salary: Commensurate with education and experience. Clerical/Support Staff Pay Grade 11

Benefits Information
Tennessee Tech offers a competitive benefits package. Benefits include the initial accumulation of one vacation day per month and one sick leave day per month, and thirteen (13) University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.

To apply, visit https://jobs.tntech.edu/postings/16898

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