Computer Support Technician – HigherEdJobs

The Computer Support Technician assists Information Technology in all areas on campus with maintaining and installing computer hardware along with inventory management. This position reports to the Desktop Support Coordinator and works closely with all IT staff to achieve departmental goals.

Responsibilities

The position of Computer Support Technician is responsible for assisting with all Information Technology related computer hardware. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality. Maintains a current accurate asset inventory, and coordinates warranty needs with manufacturers. This position performs a variety of project tasks and requires good communication skills with the ability to work with others diplomatically and skillfully. The position will take day-to-day guidance from the Desktop Support Coordinator and will work closely with other Desktop Support personnel. Some supervision of student workers may be required.

Essential Duties:

• Provides support for PC and Linux operating systems; may be called on to support Apple platform
• Troubleshoots Microsoft software issues
• Deploys and maintains computers, printers, and related peripheral devices on campus
• Responsible for working with the Desktop Support Coordinator to maintain a current asset inventory
• Tracks and documents warranty related issues with manufacturers
• Performs software installation, configuration, and troubleshooting pertinent to hardware components
• Assists in supervision of student employees
• Provides training for faculty and staff as needed
• Other duties as assigned and needed
• May be required to occasionally work hours outside of normal working hours

Work Environment

While performing the duties of this job, the employee regularly works in indoor conditions and regularly works near video display and other computer equipment. The employee occasionally works at heights, uses power tools, and works with and around machinery having moving parts. The employee is occasionally exposed to outside weather conditions, uses personal vehicle, and occasionally works in evenings or on weekends. The noise level in the work environment is usually minimal.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk and sit, and occasionally stoops, kneels and crouches. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee regularly uses hand and power tools. The employee must regularly lift and/or move up to 20-30 pounds and occasionally lift and/or move up to 50-60 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Also requires acute manual dexterity and continuous mental alertness and attention.

Minimum Qualifications

• Associate’s degree in electronics, computer science, or related field and one year related experience, or an equivalent combination of education and experience.
• Knowledge of relevant PC equipment, operating systems (Windows, or Apple), office equipment such as copiers and fax machines, and knowledge of office productivity software
  (MS Office), and printers with copiers and fax machines.
• Ability to communicate effectively verbally and in writing, interpret manuals and online documentation, troubleshoot computers and equipment, recognize primary and secondary colors for hardware repair and network wiring, recognize electrical wiring, operate PC and related software applications, effectively organize and prioritize work, and establish relationships with other people.
• Valid State of Wyoming driver’s license.

Desired Qualifications

• Bachelor’s degree in electronics, computer science, or related field
• Experience with Jamf device management
• Experience with SCCM
• Experience with Linux
• A+ certification or equivalent certification/s demonstrating competency of a computer technician

To Apply

• Application, complete with 3 references
• Resume
• Cover Letter
• Copies of transcripts (official transcripts required upon employment)

Note to Candidates

• Employment is contingent upon successful background and motor vehicle check.
• Official transcripts required upon hire.
• A demonstration may be required at time of interview.
• This is a full-time, benefited position. Get more on Casper College’s benefits here.