Information Technology Support Specialist – HigherEdJobs

Title: Information Technology Support Specialist

Salary Range: 41,000 – 43,500

Contract Term Length: 12 Months

Standard Hours: 37.50

Work Location: Hybrid

FLSA Status: Non-Exempt

College: Gateway Community & Technical College

Campus Location: Gateway Edgewood Campus

Department: Information Technology

Benefits

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and your dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Provides support for second-level, non-routine issues relating to maintaining the local area network, computer hardware/software, and other technology-related equipment within the designated college campus assigned or as needed.

Job Duties:

• Plans, coordinates, advises, and addresses standard trouble tickets; including installing, configuring, troubleshooting, and repairing all technology-related equipment (computers, printers, copiers, projectors, smart equipment, wifi APs, VoIP phones, cell phones, security cameras, etc.)

• Monitors server performance and responds to malfunctions.

• Installs and maintains standard server-based software and lab workstations for faculty, staff, and students• Maintains hardware/software for campus computer labs; including desktop support and training for faculty, staff, and students.

• Analyzes standard end-user problems, makes recommendations, and implements solutions; including installation of software, virus removal, installation of data lines, and user account management

• Monitors network equipment and its activity related to security issues and performance (switches, circuits, bridges, etc.)

• Other duties as assigned

Minimum Qualifications:

• Associate’s degree in computer technology or equivalent.

• Excellent organizational skills; high attention to detail; independent; self-motivated; able to work in a fast-paced, changing environment

• Excellent interpersonal skills; ability to communicate with many individuals at all levels throughout the internal college environment as well as external business and community partners, representing themself in a professional and courteous manner;

• Ability to communicate clearly in writing and verbally;

• Ability to multi-task, work under deadlines, and prioritize projects to meet deadlines with high levels of efficiency and accuracy.

• It is essential that the person serving in this capacity be proficient in all aspects of computer operation and software (i.e. Word, Excel, PowerPoint, Outlook, and database knowledge). 

Preferred Qualifications:

• Bachelor’s degree in computer technology or equivalent.