Remote Senior Software Engineer (JVM) at Help Scout

We believe the world would be a better place if businesses treated customers like people.

We make support software that empowers more than 12,000 businesses to delight more customers. We’re a remote company with more than 150 employees in different locations around the world, and we’ve been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens. The result is better products and a culture that enables everyone to bring their authentic selves to work.

Our Company Values:

• Happy to Help
• Craft over Convention
• Progress not Perfection
• Own the Outcome

Your Impact

We  have roles open on three teams:

As a member of our Platform team, you’ll work on the backbone of innovation, prioritizing scalable and cost-effective solutions to not only meet but exceed the evolving needs of our business and customers.

As a member of our Mobile team, you’ll be enhancing our mobile apps and SDK products and contributing to the expansion of our mobile platform. These products empower over 11,000 companies around the world to deliver world-class support to their customers.

As a member of one of our Experience teams, you’ll build software applications and APIs, creating delightful product features for our customers to either increase their productivity, ensure their customer service is proactive, personalized, and meaningful, or knowledge based.

The ideal engineer for this position enjoys building and collaborating on elegant solutions. You’re keen on the opportunity to tackle both customer and product-oriented problems.

Currently at Help Scout

• We develop in Java, Kotlin, JavaScript and PHP
• We leverage AWS, Redis, RabbitMQ, Aurora MySQL, PostgreSQL, MongoDB
• We also use Slack, Jira, Github, Jenkins, Docker, Drone

Time Zone Note

At this time, we are only able to hire in the United States for this role. Given that we have remote team members living between European and US time zones, we require that your regular working hours overlap with 9 AM – 1 PM ET to ensure several solid blocks of overlap time with your team members.

About the role

• You’ll work with Java and Kotlin, and collaborate with JVM, JavaScript, and PHP Engineers, project and product managers, and designers within an engineering team of about 50 people.
• You’ll be a part of key decisions on implementation, testing, and backlog prioritization, code reviews, and architectural decisions.
• You’ll participate in an iterative software approach, remote, agile development, and autonomous work in a trust-based environment.
• You’ll provide engineering support focusing on performance, security, and usability, to ensure a magical customer experience.
• You can expect challenges from our product team, and you’ll work with our technically-committed founders to create impactful solutions for businesses globally.
• You’ll partner with our Talent team to help us hire our future team members when needed.

About you

• You’re an engineer motivated by creating software that helps people, with Java expertise to deliver outstanding experiences.
• You’re experienced in crafting relevant, customer-focused solutions, enthusiastic about the JVM ecosystem, and comfortable with high traffic volumes.
• You’re friendly, collaborative, and humble, unafraid to ask for help, ready for complex challenges, and confident in your abilities.
• You emphasize personal growth and constructive feedback, believing in improving both yourself and the team.
• You communicate empathetically and collaboratively with both engineering and non-engineering stakeholders, recognizing the importance of clear communication in a remote culture.
• You are considerate in your impact on others, with a thoughtful, flexible approach to mentoring and guiding decisions, leaving codebases better than you found them.
• You are aligned with or excited about the idea of remote teams, having experience or adaptability to remote-friendly work.

Compensation

Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.

Our remote compensation philosophy is not based on the employee’s geographic location. You are paid the same no matter where you live.

The salary range for this role is $147,000-$168,000.

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Hiring Guidelines:

All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location.

For our Engineering, Product Management, and Product Design roles, we are only able to hire in the United States.

Apply now >