CIBC based in Ottawa, ON is inviting applications from suitable candidates for the position of Client Service Representative. CIBC maintains a distinguished status as a significant Canadian financial entity, upholding a sturdy presence in the market. It delivers a broad spectrum of financial choices, including mortgages and various investment options. The organization emphasizes its client-centric philosophy and introduces innovative banking solutions. CIBC continues to be a dependable partner for both individuals and businesses, nurturing financial well-being and actively contributing to expansion. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Client Service Representative [Hourly]
No of Vacancies: 1
Salary: Salary is not mentioned, $25.00-$30.00 hourly estimated salary
Employment Type: Regular
Location: Ottawa, ON, CA
Job Location: Ottawa-Billings Bridge Plaza
Schedule: Part time
Weekly Hours: 15
Requisition ID/Job ID: 2321117
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be able to demonstrate flexibility to work banking center hours, which may include evenings and weekends
- The candidates should be able to, in order to help deliver a great client experience, show flexibility in working at multiple banking centers within a reasonable travel distance
Other Requirements:
- The candidate should put our clients first. They should engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do
- The candidate should be goal-oriented. They should be motivated by accomplishing their goals and delivering their best to make a difference
- The candidate should be passionate about people. They should find meaning in relationships and surround themselves with a diverse network of partners. They should connect with others through respect and authenticity
- The candidate should love to learn. They should be passionate about growing their knowledge and have a strong sense of curiosity
- The candidate should engage with their heart and mind. They should care about people and respect different perspectives. They should listen to and learn from the experiences of others
- The candidate should bring their real self to work and live our values – trust, teamwork, and accountability
- The candidate should excel in Client Issue Resolution and Client Relationship Management. They should have the ability to address and resolve client issues effectively
- The candidate should be skilled in Customer Experience (CX) with a focus on ensuring positive interactions and satisfaction for clients
- The candidate should have strength in digital Literacy, demonstrating proficiency in utilizing digital tools and technologies in financial services
- The candidate should possess empathy in dealing with clients, understanding their concerns and providing personalized support
- The candidate should have expertise in Financial Services, encompassing a broad understanding of various financial products and services
- The candidate should possess interpersonal Communication, enabling effective communication with clients and colleagues
- The candidate should adhere to Standards Compliance, ensuring that all transactions and interactions meet regulatory and organizational standards
- The candidate should be proficient in Transaction Services, demonstrating competence in handling various financial transactions accurately and efficiently
Responsibilities:
- The candidates should be able to work in a fast-paced Banking Center and use their knowledge of financial services products to help clients with their day-to-day banking needs
- The candidates should be able to, as Client Service Representatives, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, be the first line of support as clients work towards their financial goals
- The candidates should be able to engage in client engagement, helping clients manage their accounts and products. They should focus on the client experience and make interactions meaningful, connecting clients to the right CIBC team members who can help them reach their goals
- The candidates should be able to demonstrate problem-solving skills by listening, asking questions, and putting themselves in the client’s shoes. They should act like owners by taking accountability for client issues and know when to lean on others to create a better solution together
- The candidates should be able to leverage technology and become technology experts. They should share their knowledge by introducing clients to our mobile banking applications, helping them better manage their banking needs
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!