User Services Consultant II – HigherEdJobs

Posting Number: 2024332

Location: San Marcos

Department: Managed Services

Recruitment Type: Open to All

Job Type: Full-Time

Monthly Salary: $3,500 – $4,377.50

Job Category: Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• Experience installing, administering, and supporting desktop computers in a multi-user environment
• Experience installing and supporting network printers in a multi-user environment
• Experience providing advanced-level technical guidance to end-users in a courteous and knowledgeable manner
• Experience managing users and/or computers via Microsoft Active Directory
• Excellent written and verbal communication skills
• Demonstrated customer relationship skills, including ability to perform multiple tasks with frequent interruption
• Ability to occasionally work extra hours when needed to meet critical business demands, including evenings, weekends, and holidays

Preferred Qualifications

• Proven troubleshooting skills using logical thought processes and strategic thinking
• Experience using a support ticketing system
• Experience technically supporting and effectively prioritizing projects for executive-level stakeholders in an academic environment
• Understanding of network infrastructure and troubleshooting
• Familiarity with ITIL Foundations and Change Management basics
• Understanding of IT security protocols and remediation techniques
• Experience distributing software in an enterprise environment
• Experience technically supporting a police department or other law enforcement agency
• Experience with Group Policy Management
• Experience administering Windows Server 2016 and higher

Job Description

The Managed Services department, as part of the IT Assistance Center (ITAC), seeks a technical professional to assist with the day-to-day support of university-owned technical resources. The qualified candidate will perform various technical support tasks including installing, troubleshooting, and supporting computing hardware, operating systems, software applications, and peripherals. Requires a broad range of advanced-level troubleshooting skills and the ability to independently research and resolve complex issues. The successful candidate will also have excellent communication skills, the ability to exercise tact and diplomacy when working with customers, and the ability to collaborate effectively in a team environment. This position requires flexibility with regard to availability. While most work hours are M-F 8-5, there are occasions when the individual might be asked to come in early, work late, or assist our customer base on a weekend, to meet service requirements.

Job Duties

• Install desktop hardware, software, and peripherals
• Troubleshoot hardware and software issues on Windows and Apple desktop systems
• Provide technical support via email, chat, remote session or in-person
• Work closely with back office teams when necessary to ensure technical issues are resolved
• Install Operating System images to university-owned computers
• Maintain and administer computing resources specific to supported departments
• Assist with inventory management of computing hardware within supported departments
• Document internal practices and policies to ensure a robust team knowledge base

Job Open Date: 02/12/2024

Open Until Filled: Yes

Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start: 8:00AM

Normal Work Hours End: 5:00PM

Posting Notices

You will be required to electronically attach a resume and cover letter to your application.

Legal and Required Notices

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Why work @ Texas State?

* Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
* Generous paid time off: vacation, holidays, sick days and many more!
* Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
* Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
* An inclusive Bobcat community: join our many social networks offered on and off-campus
* Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.