Associate Director of IT – Desktop Management and Support Services

Posting Number: 02550
Department: Information Technology (IT)

Job Summary/Basic Function:
Responsible for the day-to-day management of the technology support desk operations (Desktop Management and Helpdesk team) for Everett Community College. This includes all end user technology, classroom technology, and support services. This position serves the instructional, student, and administrative functions of the institution. This position also directs and manages multiple high-priority project and operational initiatives; oversees, mentors, and develops staff to ensure projects and operations are executed in a high-quality, timely manner. As appropriate, the Associate Director will fill in when the Executive Director of Information Technology is unavailable.PERFORMANCE RESPONSIBILITIES:Strategic Planning and Leadership

• Work closely with the Executive Director to help ensure the College’s strategic plan goals are met.
• Work with the Executive Director, the IT Leads and the IT Business Analyst to maintain a Disaster Recovery Plan for EvCC’s computing networks;
• Participate as a senior member of the Information Technology team in governance processes for the organization’s technology strategy
• Interact with other members of IT acting as facilitator and user problem solver.
• Work closely with the IT Leads to assess all computer software and hardware needs for network and desktop functionality in accordance with established standards. Consult with college administrators, translating individual department needs and requests into technologically specific plans as required.
• Work with the IT Executive Director to establish priorities and manage projects in line with College plans.
• Work with the IT Leads to discuss products, pricing, support, troubleshooting, etc. with the major hardware/software vendors. Compare costs, recommend/select specific products, and negotiate lease /purchase agreements or statements of work as necessary;
• Communicate with senior management to help define support required for major program initiatives, including specific staffing needs and required skill levels necessary to achieve strategic planning goals;
• Communicate regularly with users about service changes and/or disruptions, performance issues and changes on a proactive basis;
• Develop and direct training for Work with the IT Leads to provide help desk and training support for web applications, content management and data security;
• Work with the IT Leads and other IT management to manage the acquisition and licensing of hardware and software for labs and desktops systems. Research and investigate computer software and hardware merchandise in order to make high quality, cost-effective purchases;
• Determine fiscal requirements for the Desktop Management areas and prepare budgetary recommendations;
• Coordinate desktop application training and facilitate application user groups on campus;
• Along with the Executive Director of Information Technology, represent IT interests across various committees on campus.

Supervision:

• Occasionally chair staff selection committees, adhering to all College policies and procedures;
• Complete a thorough department orientation for new hires;
• Assign employee work hours, job responsibilities and as necessary specific job tasks to meet the needs of the college;
• Arrange for job-specific employee training as appropriate and troubleshoot workplace issues that interfere with employee productivity;
• Appropriately delegate tasks, and provide employees with clear and effective guidance on work priorities and workplace issues, allowing the employees to build their skills, but still ensure that deadlines are met.
• Create and maintain a job description for each direct report;
• Complete performance evaluations annually, and on schedule for each direct report;
• Assist employees in developing relevant and feasible professional development plans and goals;
• Provide performance/coaching counseling as necessary to maximize performance and to ensure that projects are completed on time;
• Provide for appropriate discipline as necessary;
• Adhere to all policy, law, and any applicable Collective Bargaining Agreement(s) regarding employee working conditions;
• Effectively manage employee relations within the department, including facilitation of conflict resolution and the handling of formal or informal grievances as necessary;
• Maintain a working knowledge of policy basics such as overtime rules, leave policies, payroll procedures, etc.;
• Include employees in department decision-making as appropriate

Minimum Qualifications:

• Bachelors Degree in IT, IS, or CS from and accredited institution or 10+ years of equivalent work experience
• Demonstrated participation in positions of increasing administrative responsibility which include supervisory and/or management of personnel
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and manage tasks in a high-pressure environment
• Ability to effectively manage through ambiguity or quickly changing environments
• Good written, oral, and interpersonal communication skills
• Ability to conduct research into technology to meet business needs
• Ability to present highly technical information into user-friendly language
• Highly self-motivated and directed.
• Keen attention to detail
• Team oriented and skilled in working in a collaborative environment

Preferred Qualifications:

• Enterprise level computer management systems (Microsoft Endpoint Management System, ManageEngine, Acronis, etc.)
• Ticketing and workflow management for large organizations
• Software deployment methodologies for both physical and virtual desktops

Physical Demands:
Everett Community College follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants: Ability to operate office equipment Ability to read and verify data and prepare various materials Ability to exchange information on the phone or in person

Work Hours: Typical work hours are 8 am – 5 pm Monday – Friday with occasional night and weekend hours. Summer schedule is condensed to 4 10s, typically with Fridays off.

Posting Date: 02/21/2024
Closing Date:
Open Until Filled: Yes

Special Instructions to Applicants:

This position is open for CURRENT Everett Community College employees only.

This position is open until filled. Full consideration will be on March 1, 2024. Applications received after March 1 may not receive full consideration.

This position is included in the AFT Exempt Union.

With equity at the heart of our strategic plan, we strive for a future at EvCC where all staff, faculty, and students are valued, welcomed, and actively supported. We are committed to hiring individuals who exemplify the vision, mission and core values of our institution.
Everett Community College does not discriminate on the basis of race, color, religious belief, sex, marital status, sexual orientation, gender identity or expression, national or ethnic origin, disability, genetic information, veteran status, or age.
Reasonable accommodation is provided in all aspects of employment, including the application process, consistent with the Americans with Disabilities Act and state law. To request a reasonable accommodation, please contact Human Resources at hr@everettcc.edu or 425-388-9229. For more information see: EvCC3020: Americans with Disabilities Act policy
BenefitsThis position is eligible for State of Washington Public Employee Benefits, such as Medical, Dental, Vision, Life and Long Term Disability Insurance, Retirement plans, and more. Additionally, Everett Community College Administrative/Exempt employees accrue 16 hours of vacation for every month of service, during which the employee is in pay status for 10 or more days; 8 hours of sick leave for every month of service, during which the employee is in pay status for 10 or more days; 11 paid holidays throughout the year, plus 3 paid personal holidays.
Notice to ApplicantsPrior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
Drug-Free CampusIn compliance with federal and state regulations, EvCC is committed to a safe and drug-free campus. Employees are required to comply with EvCCs policy prohibiting illegal drug use or activity, including notification of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.The complete policy is available at the EvCC Policies page. If you would like a printed copy of the policy, or if you have any questions, please contact the Human Resources Department at 425-388-9229.
Safety and SecurityEvCC strives to be a safe, secure and prepared campus for our students, staff and community. Detailed information regarding campus security, crime statistics for the most recent three year period, and other information is available on the Campus Safety, Security and Emergency Management page. This information is required by law and is provided by the EvCC Security Department. If you would like a printed copy of this information, you may contact the Security Department at (425) 388-9990.

Salary: $

To apply, visit https://employment.everettcc.edu/postings/5918

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