IT Support Specialist (IT Pro 1) (# 359866)

About the Job

The Center for Magnetic Resonance Research (CMRR) at the
University of Minnesota is seeking a IT support staff member to provide information technology support to meet the Center’s research and
infrastructure needs.  This individual will manage, administer, and support multiple IT specialties and functions. This individual will also
play a critical role in assisting the center in aligning with the Health Services Technology (HST) group.  You will work closely with senior
IT staff to upgrade IT systems to meet university security policies and support improvements to increase the IT groups overall operating
efficiency.

Job responsibilities
Technical Support (60%)
* Administer workstation and printer support. This includes: OS
installs for workstations and laptops, application installs, troubleshooting, applying workstation patches.
* Provide basic computer
troubleshooting including repair, upgrade or replacement analysis.
* Provide network support, changes and upgrades, including managing
requests for phones, data jacks, wifi access points, etc.
* Coordinate with other CMRR IT staff to implement technology
solutions

Process Development Support (20%)
* Develop, establish and enforce quality assurance standards and measures for the
desktop computing environment within the organization and ensure compliance with University computing standards to assure high data
security.
* Propose and coordinate with CMRR IT staff to evaluate staff computing needs to develop a set of computer hardware & software
solutions towards a standardization that economizes support efforts.
* Lead the development of standard operating procedures with
documentation on computing support tasks.

Room and Event Audio Visual Support (10%)
* Support AV/Video Conference/Meeting
(Zoom/Webex/Conference room equipment) including supporting CMRR and visiting staff in conference and seminar rooms
* Provide end-user
support for lecture and event live stream and recording deliverables.

Additional Duties (10%)
* Participate in related University
professional groups and/or Communities of Practice to ensure the needs and interests of the center are represented.
* Contribute to,
understand, and carry out the IT@UMN vision and strategy.
* Special projects as
assigned.

Qualifications

*All required qualifications must be documented on application
materials.

Required Qualifications:
* BA/BS degree (preferably IT-related) or a combination of related education and work
experience to equal at least four years. 
* Solid understanding of software stack including OS (Windows, Mac) and networking.
*
Experience providing technical support and troubleshooting IT systems
* Excellent written and oral communication skills

Preferred
Qualifications:
* Demonstrated ability to administer Windows and Apple devices (and other operating systems, as needed).
* Experience
with communication, presentation, and training on system processes, enhancements, and technology solutions.
* Experience supporting
audiovisual technology and software applications.
* Experience supporting technology in a higher education
environment.

Benefits

Working at the University

At the University of Minnesota,
you’ll find a flexible work environment and supportive colleagues who are interested in lifelong learning.  We prioritize work-life balance,
allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive
benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities
  through professional training and degree-seeking programs supported by the Regents Scholarship
• Low-cost medical,
  dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer
  contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial
  counseling services 
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro
  area

Please visit the Office of Human Resources website for more
information regarding benefits.

How To Apply

Applications must be submitted online.  To be considered for
this position, please click the Apply button and follow the instructions.  You will be given the opportunity to complete an online
application for the position and attach a cover letter and resume.

Additional documents may be attached after application by
accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section.

To request an
accommodation during the application process, please e-mail employ@umn.edu or call (612)
624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in
enriching the employment experience of its employees and in supporting the academic mission.  The University is committed to attracting and
retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in
its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status,
disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.  To learn more about
diversity at the U:  http://diversity.umn.edu

Employment
Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is
that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from
employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The
University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate,
graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most
vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with
world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service
organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well
as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019,
2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).