Courier Manager at LOPTERRA

Job Description

Lopterra leaders empower the business by investing in experienced professionals skilled to provide the core of our services, with a leadership influence that lies in the commitment to build strong, trustworthy relationships with our clients, candidates and amongst colleagues. Our team is widely recognised for their excellent service, professionalism and unmatched training services.

As a team, we remain focused on the goal to continue being among Africa’s top specialist Human Capital Resource company, thereby influencing our clients’ bottom line positively and changing the lives of our clients and candidates.Job Description

They are seeking a skilled and experienced Courier Manager to oversee their courier operations and ensure the efficient and effective delivery of parcels and packages.
The Courier Manager will be responsible for managing day-to-day operations, optimizing processes, and leading a team of couriers to deliver exceptional service to their customers.
The ideal candidate will have a strong background in logistics management, excellent leadership skills, and a commitment to quality and safety.

Responsibilities

Oversee all aspects of courier operations, including scheduling, route planning, and parcel sorting, to ensure timely and accurate deliveries.
Monitor performance metrics and KPIs to identify areas for improvement and implement operational enhancements as needed.
Ensure compliance with company policies, procedures, and safety regulations.
Ensure timely and accurate completion of deliveries, meeting service level agreements and meeting customer expectations.
Optimize delivery routes and schedules to maximize efficiency and minimize delivery times and costs
Lead and motivate a team of couriers to achieve performance targets and deliver high-quality service to customers.
Provide coaching, training, and guidance to team members to support their professional development and growth.
Foster a positive and collaborative work environment that promotes teamwork and accountability.
Collaborate with the customer service team to address customer inquiries, resolve issues, and ensure a positive customer experience.
Proactively communicate with customers regarding delivery updates, delays, and any other relevant information.
Manage inventory levels and ensure adequate stock of packaging materials and supplies to support daily operations.
Coordinate with suppliers to replenish inventory and negotiate favourable pricing and terms.
Maintain accurate records of deliveries, including tracking information, delivery times, and proof of delivery.
Implement quality control measures to ensure the accuracy and integrity of parcel handling and delivery processes.
Conduct regular audits and inspections to identify and address any issues or discrepancies.

Qualifications

Bachelor's degree in Business Administration, Logistics, or related field (preferred).
3-4 years proven experience in courier or logistics management roles.
Strong leadership and interpersonal skills.
Strong communication skills, with the ability to motivate and inspire a teamExcellent organizational and problem-solving abilities.
Proficiency in logistics software and microsoft tools.
Knowledge of transport and safety regulations or standards.
Ability to thrive in a fast-paced and dynamic environment.
Valid driver's licence



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