ITS Student Worker (DWS or IWS) 2024

ABOUT THE ORGANIZATION
Mars Hill University is a private, four-year liberal arts institution located in the mountains of western North Carolina. Founded in 1856 by Baptist families of the region, it is the oldest institution of higher learning in western North Carolina on its original site. Mars Hill University, is an academic community rooted in the Christian faith, that challenges and equips students to pursue intellectual, spiritual, and personal growth through an education that is grounded in a rigorous study of the Liberal Arts, connected with the world of work, and committed to character development, to service, and to responsible citizenship in the community, the region, and the world.

CATEGORY
Student Opportunities

The Student Worker is responsible for handling assigned work orders related to the installation and maintenance of PC’s, media equipment, telephone equipment, network connections, cell phones, and associated computer equipment and cabling in labs and offices of faculty and staff as directed by the supervisor and based experience and skills. This person will assist in keeping all equipment in good repair, install software, and perform analysis for products that support user requests, perform appropriate software updates and other tasks as assigned by the supervisor. This position is expected to develop specific support expertise in one or more of the key support areas in ITS: computers (Windows and/or Apple), media equipment (including projectors, controls, sound, interactive displays, etc.), networking (wifi, switches, VLANS, firewall, etc.), telephones (cell, VOIP, controls, etc.), software (installation, upgrades, monitoring, decommissioning, etc.), data systems (bandwidth management, data analytics, high performance computing, etc.) or any new area that supports the academic, administrative or research needs of MHU.

QUALIFICATIONS:

Requires a desire and an aptitude to learn technical support roles and tools in handling day-to-day needs of the university community. While no prior experience in technical support and repair of computers is needed, a lack of aptitude or ability will be grounds to terminate this employment. Person should have working knowledge of Windows, Macintosh, or Linux operating systems and familiarity with Microsoft Office or similar software packages, in general. Person must be able to work well with college faculty, staff, and students; careful in detail; self motivated; and able to work with minimal supervision. Position requires physical ability to lift up to 80 pounds; to potentially work on ladders up to 8 feet; and to bend in awkward positions for installation of equipment and cabling. This person will be expected establish and maintain a regular and consistent work schedule each semester based on academic commitments. Once established, adherence to meeting the committed work time frames will be important for continued employment. The Supervisor may request additional support from time to time to meet overall ITS needs.

RESPONSIBILITIES:

• Help Desk: answer the Help Desk phone and provide assistance as needed.
• Assist callers with support issues, schedule site visits on campus as necessary
• Track and update all calls as tickets in the Helpdesk database (Numara Track-IT software)
• Software
• Perform installations and upgrades to software as directed by the assigned tickets.
• Enforce university policies as necessary.
• Troubleshoot software problems.
• Track software licensing.
• Setup and install computers, printers, scanners, modems, etc. as directed
• Work any assigned tickets and follow established procedures.
• Create or update any procedures that are missing, out of date or inadequate
• Maintain computer equipment
• Perform routine repairs as assigned.
• Install memory upgrades or other feature upgrades on equipment as assigned.
• Facilitate and document equipment returns to ITS (computers, printers, phones, etc.).
• Maintain accurate inventory of equipment by updating information for any movements or actions.
• Other responsibilities as assigned by supervisor

Position Requirements:

POSITION REQUIREMENTS

OPEN DATE
8/25/2024

In accordance with the Americans with Disabilities Act (ADA), MHU provides reasonable accommodation to qualified applicants and employees with disabilities unless the accommodation would impose an undue hardship on the organization or would change the essential functions of the job. Requests for reasonable accommodation should be directed to Human Resources (see below).

MHU is committed to hiring faculty and staff who fully support MHU’s mission. Minorities and women are encouraged to apply. In accordance with federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race color, national origin, age, disability, religion, sex, familial status, sexual orientation, and reprisal. To file a complaint with Mars Hill University, contact:

Jennie Matthews
Office of Human Resources
Box 6664
Mars Hill University Mars Hill, NC 28754 828 689-1197
828 689-1256 Fax
jmatthews@mhu.edu

To file a complaint of discrimination, write to:
USDA, Assistant Secretary for Civil Rights Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, S.W., Stop 9410
Washington DC 20250-9410
Or call toll-free at (866) 632-9992 (English) or (800) 877-8339 (TDD) or (866) 377-8642
(English Federal- relay) or (800) 845-6136 (Spanish Federal-relay).
USDA is an equal opportunity provider and employer.