Infront – Customer Service Specialist (m/f/d)

For 25 years, Infront has been helping financial leaders to make smarter decisions, faster. Today we do this as one of Europe’s leading providers of market data and software – or WealthTech as we call it. Thousands of wealth managers, traders and other finance professionals rely on our suite of responsive tools powered by rich, reliable data. So they can think freely, move quickly and make confident calls that deliver returns. Together, we make peak performance possible.

At Infront, we emphasize work-life balance through our hybrid model. With nearly 500 team members representing over 30 nationalities, we are proud to foster a culture of diversity and inclusion We warmly encourage individuals of all backgrounds—regardless of race, religion, gender, age, or disability—to apply and be part of our team.

As a Customer Service Specialist, you will be the first point of contact for banks, brokerages, and direct customers, ensuring they receive exceptional service and support with Infront’s financial services. You will play a vital role in customer satisfaction by providing support, training, and insights to help optimize the customer experience and drive product success.

This position requires a proactive and analytical approach to problem-solving, a deep understanding of financial markets, and a genuine enthusiasm for working with innovative technology.

Key Responsibilities 

• Deliver outstanding customer support and training to banks, brokerages, and direct clients via telephone and email.
• Collaborate closely with the Sales team to exceed customer expectations and strengthen user engagement.
• Participate actively in client services projects.
• Contribute to cross-functional team projects, working alongside IT, Sales, and Development to drive product improvements.
• Test new features in Infront’s product features.
• Provide constructive feedback to help develop Infront’s solutions.

Desired Skills & Competencies 

• Proactive approach to identifying issues and implementing effective solutions.
• Ability to communicate complex information clearly and professionally to a range of audiences.
• Eager to take responsibility and actively contribute to team goals.
• Comfortable working independently and within a team to achieve shared objectives.
• Enthusiastic about continuous learning in financial markets and emerging technologies in fintech.

Qualifications

• Bachelor’s degree or higher. Preferably within Finance or IT.
• Proficiency in both written and spoken Swedish and English.
• Strong general computer skills, with the ability to adapt to new technologies quickly.
• Passionate about delivering exceptional service to both internal and external customers.
• Prior experience in financial markets, ideally within a financial software company, is a plus.