Temporary – Computer Lab/Help Desk Technician (Pool)
Job Description
Title: Temporary – Computer Lab/Help
Desk Technician (Pool)
POSITION SUMMARY
Assist with daily operations of the User Support Services Assist by
helping students, faculty, and staff with technology-related issues and questions and by helping computer lab technicians and media services
with technology setups.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Provides Help Desk phone support
to the Nashville State community. Answers questions about hardware/software configurations. Performs password resets. Records work in the
Help Desk ticketing system. Assists computer lab technician and media services with set up and delivery of technology equipment and services
for classrooms, offices, and campus events.
REQUIRED QUALIFICATIONS
High school diploma or
equivalent.
Demonstrated experience with maintaining and answering questions about technology equipment.
PREFERRED
QUALIFICATIONS
Associate’s Degree in technology or related field.
KNOWLEDGE, SKILLS, AND
ABILITIES
Proficiency in a variety of computer applications.
Excellent customer service skills.
Rate of
Pay: $20.00 per hour
Work Hours: Up to 28 hours per week. Hours and shifts may vary.
Special
Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required
upon hire. Applicants may be subject to a background check.
AVAILABILITY/CLOSING DATE
This posting is not a
guarantee of an open position. Applications for temporary pool positions are accepted on a continuous basis and reviewed by the department
when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application
within the system must re-apply each year.
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