[Hiring] Junior Systems Administrator @Talkiatry

As a remote-first and cloud-native organization, Talkiatry relies entirely on SaaS infrastructure to operate effectively. The Enterprise infrastructure team is responsible formaintaining and growing this SaaS infrastructure to power our mission. We are a small team with tremendous responsibility, so each new member has both a significant impact on our corporate culture and the opportunity to develop career-defining skills. 

In this role, you will be part of a group developing the ServiceNow environment for Talkiatry and assisting with the migration of users and data from legacy systems. You will be working under the direction of our Senior Systems Administrator in charge of ServiceNow. Your primary areas of focus will be development of workspaces for each of our departments including queues, catalog items, and workflows. After the initial deployment you will be responsible for routine environment management, maintaining and monitoring security controls to ensure HIPAA compliance and isolation of confidential data, implementing features/projects as they are approved, assisting our service desk with troubleshooting and resolution of end user issues, and developing knowledgebase items for new ServiceNow features and functionality. As an added bonus, you will have essentially unlimited growth potential as you will be major contributor in building a brand-new piece of Talkiatry’s core

infrastructure. 

About Talkiatry:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.    

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.  

You will:

• Develop and administrate of our ServiceNow environment and assisting with user adoption/training within the organization 
• Develop and refine policy and procedure documentation both for internal and end user distribution 
• Meet with core staff and stakeholders throughout the organization to plan projects, provide training, discuss improvements, etc. 
• Develop custom solutions and automations throughout the organization 

You have:

• A four-year college degree preferably related to IT or Computer Science OR a minimum two years of progressive and demonstrable experience in an Administrator/Engineer role (Systems, SaaS, Device, Server, etc.) 
• Ability to reliably work autonomously within scope of assigned tasks – we dislike micromanagement  
• Strong interpersonal, oral, and written communication skills with the ability to convey complex technical information to non-technical personnel 
• Be a confident self-starter – you proactively take on projects or tickets in queue without having to be assigned to tasks 
• Minimum one (1) year of experience as a ServiceNow administrator – if you have any ServiceNow certifications, please provide a copy of your certificate(s) or a screenshot of your Now Learning profile showing the certification(s) with your application. 
• Please note: Direct experience as a ServiceNow Administrator is required for this position. Candidates without this experience will not be considered. 

A “bonus” if you have:

• Experience in a healthcare IT setting – especially regarding digital privacy, compliance requirements, and security best practices 
• Experience with at least one of the following scripting languages: PowerShell, HTML, JavaScript, Bash, or Python – if you have a public repo we can review, please include that in your application! 
• Experience using the Microsoft Power Platform and Azure Automation to create infrastructure automations 

Why Talkiatry:

• Top-notch team: we’re a diverse, experienced group motivated to make a difference in mental health care  
• Collaborative environment: be part of building something from the ground up at a fast-paced startup   
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC   
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!  
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands   
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first  

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. 

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.