Sales And Customer Service Staff at BRIGHT MARKETING – Dubai

NOTE: You must be available in the UAE to apply.

Key Responsibilities:

1. Customer Support: Respond to customer inquiries and concerns via phone, email, chat, or in-person in a courteous and efficient manner.
2. Issue Resolution: Investigate and resolve customer complaints or issues promptly and effectively, ensuring customer satisfaction.
3. Product Knowledge: Maintain in-depth knowledge of our products/services and stay updated on new features or offerings.
4. Order Processing: Assist customers with placing orders, processing returns, and tracking shipments.
5. Documentation: Accurately record customer interactions and transactions in the company’s database or CRM system.
6. Information Sharing: Educate customers about our products, services, promotions, and company policies.
7. Problem-Solving: Employ critical thinking to identify solutions and alternatives for customer issues.
8. Upselling and Cross-selling: Identify opportunities to promote additional products or services to customers.
9. Quality Assurance: Participate in regular training and quality assurance programs to improve service delivery.
10. Team Collaboration: Collaborate with other departments, such as Sales and Technical Support, to address customer needs effectively.
11. Feedback Handling: Collect and report customer feedback, suggestions, and complaints to the relevant teams for continuous improvement.