IT Generalist I – HigherEdJobs

Job No: 529399
Work Type: Staff Full-Time
Location: Main Campus
(Gainesville, FL)
Categories: Information Technology
Department: 19011200 – EG-MANAGEMENT INFORMATIN SYSTS

Job
Description

Classification Title:

IT Generalist I

Job Description:

This position works with minimal
direction on moderate to difficult tasks. Any advanced issues this position is not equipped to address should be taken to the College IT
Director. The main areas for departmental IT support include, but are not limited to, the following:

IT INFRASTRUCTURE
SUPPORT:

• Evaluates and recommends changes to workstation hardware, software, and configuration to simplify management,
  reduce costs, and maintain standards
• Develops and implements, in coordination with unit leadership, a sustainable IT infrastructure
  management plan that helps maintain standards
• Manages the life cycle of unit computers and servers (initial design and purchase,
  configuration and installation, management and support, and end-of-life)
• Administers building network services as required
  (including monitoring and maintenance, administration of equipment, management of DHCP/DNS/IPAM, etc)
• Installs, configures, and
  supports Windows, MacOS, and Linux hardware, operating systems, and applications
• Administers and supports video conferencing
  equipment and services

IT SECURITY POLICY COMPLIANCE AND EDUCATION:

• Ensures IT infrastructure associated
  with clinical research and transitions is policy compliant and conforms to HIPAA requirements
• Ensures IT infrastructure associated
  with export-controlled projects is policy compliant and conforms to approved technology control plans
• Works with unit Information
  Security Administrators (ISAs), College Information Security Manager (ISM) and UF Information Security & Compliance (ISC) to implement
  standard practices for UF and HWCOE security policies, standards, guidelines, and administrative processes
• Answers the UF
  CyberSecurity Framework (UFCSF) quarterly surveys and implements controls identified through the UFCSF to improve security processes within
  the unit
• Leads unit data identification/classification, data loss prevention (DLP) and risk management efforts as per UF
  policy
• Resolves security incidents as per UF, HWCOE, and unit standards (involving unit ISAs, College ISM, and ISC as needed)
• Implements security policy, standard, guideline, and administrative processes awareness and education as needed

UFIT
SERVICES AND HOSTING SUPPORT:

• Administers and supports UFIT email services (UF Exchange (UFX), GatorMail (o365), L-Soft
  Listservs and other mail-related services)
• Administers and supports GatorCloud services (Office 365, Dropbox, and Google Workspace
  for Education)
• Administers and supports UFAD (user, computer, application, and group policy objects)
• Administers and
  supports PrintSmart devices
• Administers and supports UFIT hosting services at Infrastructure and Communication Technology Services
  (ICT) and Research Computing (RC)

ADMINISTRATIVE AND OTHER DUITES:

• Administers and maintains an automated
  ticketing system for tracking of support requests
• Participates in HWCOE and UFIT committees and user groups as needed
• Responsible for inventory tracking (asset management, off-site certification, and attractive item decals) of computer hardware and
  software as required by UF policies
• Stays informed about current trends in server and workstation management by attending
  seminars/classes/meetings/etc and reading technical periodicals, websites, and other related media
• Author and issue reports to
  their embedded unit summarizing day-to-day activities, ongoing projects, planned projects, and major goals as requested (minimally once a
  year)
• Contacts vendors for quotes and support requests as needed
• May delegate work to any additional IT support staff
  assigned to the unit for additional assistance and backup.

Other duties as assigned by supervisor.

Expected Salary:

$59,000-$62,000; commensurate with qualifications and experience

Minimum Requirements:

Bachelor’s degree in an
appropriate area and four years of relevant experience; or an equivalent combination of education and experience.

Preferred
Qualifications:

• Knowledge and experience installing, configuring, administering, and troubleshooting various operating systems
  (specifically Red Hat and Ubuntu Linux, Microsoft Windows and Mac OSX)
• Knowledge and experience administering systems in an
  enterprise environment (specifically active directory, group policy, SharePoint, Exchange, Office 365, and endpoint management tools
  (managed anti-virus, Microsoft Configuration Manager, cloud backup, etc)
• Knowledge and experience installing, configuring, and
  troubleshooting common desktop software and office productivity suites (i.e. Microsoft Office)
• Ability to troubleshoot computer
  hardware and software problems (including, but not limited to, Windows, Mac and Linux operating systems, Microsoft Office, Microsoft
  Exchange, SharePoint, Office 365, and Endpoint Management suites)
• Ability to coordinate and communicate effectively both orally and
  in writing
• Ability to effectively interpret written guidelines and policies
• Ability to work independently with minimal
  daily supervision
• Ability to work under pressure to meet deadlines
• Ability to work well with others / establish and
  maintain effective working relationships

Special Instructions to Applicants:

In order to be considered for this position,
applicant must upload a cover letter and resume with application.

Application must be submitted by 11:55 p.m. (ET) of the posting
end date.

Health Assessment Required:
No

Applications Close: 27 Nov 2023

To apply, visit https://explore.jobs.ufl.edu/en-us/job/529399/it-generalist-i

The University is
committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and
expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of
employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and
training.

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