ATSU – IT Support Technician
Job Description
Job Category: Information Technology
Requisition Number:
ATSUI002674
Full Time
Mesa, AZ 85206, USAMesa, AZ 85206, USA
Job Details
Description
A.T. Still
University (ATSU) is seeking a full-time non-exempt IT Support Technician on the Mesa, Arizona campus. The purpose of this job is to
facilitate or provide technical assistance to ATSU’s technology users. As an IT Support Technician at ATSU, you will play a crucial role in
ensuring that our technology users have a seamless experience. Your responsibilities will include providing technical assistance, promoting
cultural proficiency, and demonstrating strong interpersonal skills. We value interprofessional collaboration and social responsibility, and
we encourage applicants from diverse backgrounds to apply.
Duties & Responsibilities:
- Serve as the primary point of
contact for addressing University computing issues, responding promptly to user concerns, and assessing whether further service escalation
is required. - Provide technical support to the end-user.
- Provide necessary installation and troubleshooting of computers,
computer software, and peripherals. - Contribute to the enhancement of the university’s computer training program, promoting
equitable access and participation for diverse learners. - Assist with record keeping pertaining to the university’s computer
environment. - Other duties as assigned.
Education & Experience:
- The preferred candidate will have completed
college-level courses, training, or work related to Information Technology. - The person in this position should have a skill set to
include a broad range of computer and software knowledge, plus he/she must have logical reasoning and the ability to communicate with a
diverse range of individuals. - The person in this position must be a strong communicator who is able to impart a composed attitude
to the ATSU computing community. He/She must be able to prioritize time and work well with multiple personalities, age groups, and skill
sets.
ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible,
employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits.
Qualifications
Skills
Behaviors:
Motivations:
Education
Experience
Licenses & Certifications
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