Business and Library Systems Analyst/Developer at Queen Mary University of London

About the Department
The IT Services Solution Development group provides services across a large portfolio of cutting-edge enterprise applications for business administration, teaching and learning and is responsible for the delivery, management and technical support of these applications.

About the Role
The Business & Library Systems team is seeking a talented Business & Library Systems Analyst/Developer to provide second-line support, maintenance and enhancement services for the University’s business and library applications. As a key member of the Business & Library Systems team, you will be instrumental in ensuring the overall design of mission-critical enterprise applications and ensuring they are delivered effectively, reliably and efficiently.

About You
You will need to have extensive experience in the support and maintenance of business applications, with knowledge of library systems being essential. Furthermore, you should have experience of successful identification, diagnosis, management and resolution of application problems.

Candidates should have a Bachelor’s degree (or equivalent) or be able to demonstrate significant experience in technical support. Robust skills and experience in the following areas are essential unless otherwise stated:

• Ability to create clear system, support and process documentation.
• Ability to work collaboratively with customers, vendors and departmental colleagues.
• Creating and maintaining interfaces between different corporate systems.
• Ability to provide training and create relevant documentation.
• Good problem-solving skills and most importantly a desire and willingness to learn.
• Communication.
• Proficient technical knowledge and practical experience in Library systems.
• Be a self-motivated team member who is able to challenge and influence others in the provision of innovative and cost-effective solutions.
• High level, proven interpersonal and communication skills and have the ability to recognise and pass on knowledge to others.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality