Client Computing Specialist, Sr. – HigherEdJobs

Position Type: Staff

Position Number: 20112818

Department: Client Computing Services

Job Summary/Basic Function:
About the Role:

The Client Computing Specialist II is a senior level position within the Client Computing department that will serve as the subject matter expert for high level technical systems responsible for endpoint management. This position is security sensitive.

What You’ll Do – Position Responsibilities

• Serve as the subject matter export for campus endpoint management solution, Microsoft Endpoint Manager.
• Package, test, troubleshoot, and repair software installations.
• Recommend, schedule, and perform client computing hardware and peripheral equipment improvements and upgrades.
• Develop, document, and follow standard operating procedures for managing campus endpoints.
• Establish and maintain effective communication with customers, other technology specialists and vendors.
• Install, diagnose, maintain, and repair a variety of software and hardware, including workstations, mobile devices, and networked peripherals.
• Accurately receive and record client computing problems and questions reported by university community.
• Perform other related duties as assigned.

Key Competencies:

• Working knowledge of current operating systems including Windows and Mac OS, Microsoft Office, printers, basic multimedia systems and e-mail applications.
• Knowledge of enterprise endpoint management solutions.
• Technical knowledge of networked and stand-alone PC and MAC software, Windows registry, file systems and basic network concepts.
• Knowledge of basic computer troubleshooting techniques for Windows and MAC OS.
• Create, read, and understand technical manuals and procedural documentation.
• Conduct research on computer issues, technologies, and products to identify and recommend innovative solutions.

Who We Are:

Lamar University is a diverse and accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100 degree options and a community that cares, Lamar students are always proud to be Cardinals.

Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve.

Benefits:

• Health, dental & vision insurance.
• Life insurance.
• State of Texas Retirement plans.
• Tuition covered at 100% for employees, spouses and/or eligible dependent.
• Paid time off – vacation, sick, and holidays.

To see more information about the available benefits, please visit: Benefits Information – Lamar University

Minimum Qualifications:

• Associate degree in related area with at least two years of relevant experience.
• A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
• Two (2) years to Four (4) years of technical or customer service-related work experience is preferred.
• Working knowledge of current operating systems including Windows and Mac OS, Microsoft Office, printers, basic multimedia systems and e-mail applications.

Preferred Qualifications:

• Professional certifications such as CompTIA (A+, Network+), Microsoft (MCSA, MCITP, etc.) or HDI (Desktop Support Technician or Support Center Analyst) preferred.
• Experience with enterprise endpoint management solutions, such as Microsoft Intune, Microsoft SCCM, CFEngine, LANDesk, Altiris etc.
• Experience in the use of Microsoft Active Directory or other directory service, including group and object management, policy tasks, access control and authorization.
• Experienced using scripting languages & batch files to automate tasks.

Security Sensitive Statement:
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.

Salary: $44,212-$57,475

Work Hours:

Posting Date: 01/12/2024

Close Date:

Open Until Filled: Yes

Special Instructions:

To apply, visit https://jobs.lamar.edu/.

Lamar University is an affirmative action/equal opportunity employer. It is the policy of Lamar University not to discriminate on the basis of non-relevant criteria including, but not limited to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or veteran status in its educational programs, activities, admissions or employment practices.

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