Job Description
Health Sciences Information Technology provides technology support for the six schools of the Health
Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology
organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to
meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High level first contact for support tickets.
Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research
personnel. Provide support for smart phone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and
software necessary for maximum user up time. Timely responses to help requests are crucial for maximum user up time and requires high level
of customer service. Ability to interact and communicate with broad range of staff and faculty, including training and answering questions.
Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis.
Job
Summary
Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end
user devices. Assists junior staff.
Essential Functions
High level first contact for support tickets. Installation, upgrading and
help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.
Physical Effort
Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be
able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.
The University of Pittsburgh
is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a
fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse
workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while
honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative
Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Assignment Category: Full-time regular
Job Classification: Staff.End User Computing Analyst II
Job Family: Information Technology
Job Sub Family: End User Support
Campus: Pittsburgh
Minimum Education Level Required: Associate’s Degree
Minimum Years of Experience Required: 3
Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be
considered in lieu of education and/ or experience requirement.
Work Schedule: MTWRF 8-430
Work
Arrangement: MTWRF 8-430
Hiring Range: To be determined based on qualifications
Relocation_Offered:
No
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the
University will require successful completion of a background check
Child Protection Clearances: The following PA Act
153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State
Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents: Resume
Optional Documents: Not Applicable
PI248629271