Computing Consultant – HigherEdJobs

Assist Faculty, Staff, Students, and other users of LTS services in
the design, implementation, and use of network, computing and communication, library systems and other information technologies. Provide
documentation, training, and consulting services in the efficient and effective use of such systems and technologies. Diagnose and resolve
problems relating to these systems. Advise and provide technical expertise relating to these areas. The Lehigh community takes seriously our
commitment to antiracism and The
Principles of our Equitable Community.

1. Provides first and second­ tier technical support and consultation
(50%)

• Provides first tier support at the LTS Help Desk as well as consultation and second-tier technical support. Respond to
  questions via chat, email, phone, SMS and provide remote support
• Answers general questions regarding computing hardware and
  software, networking, computing and library systems, facilities and computing policies and procedures
• Provides technical
  assistance for set up, installation, configuration, customization, or troubleshooting of personal device operating systems, networking and
  software
• Provides technical assistance in diagnosing hardware, software and networking problems
• Provides consultation
  services, recommending solutions to enhance business process, student learning, research or other client goals
• Provides technical
  assistance in the repair and recovery of personal data on personal devices
• Provides technical advice about selection and purchase
  of individual computing and networking hardware and software to meet specific needs
• Assists in the dissemination of information
  about, promotion and enforcement of computing policies, especially regarding the shared use of limited resources (quotas)
• Manages
  user permissions and privileges
• Advises on computing and data security
• Helps track and, when necessary, escalate
  issues and problems by referring to other units and specialists as appropriate and by following up on referred issues to ensure closure so
  that service standards are maintained

2. Provides consultation, education and training for small and large groups. Create
instructions, informational articles and documentation (10%)

• Provides individual consultation and develops and presents workshops
  and seminars, or assists with the development or presentation of workshops and seminars
• Writing technical documentation and
  collaborating in the production of technical documentation through reviewing, editing and proofreading the works of others
• Offers
  individualized tutoring in various skills and techniques
• Provides one-on-one explanations or clarification of how and why
  computing and networking systems function the way that they do to assist users in planning and in problem avoidance

3. Pursues
professional development to support new initiatives and the evolving needs of existing systems and services (15%)

• Attends classes,
  seminars, workshops and vendor-sponsored training on technical issues relating to technologies supported by this position
• 
  Develops specific skills through self-study, using reference materials, books and online tutorials
• Explores and experiments with
  new tools and techniques which are related to, or which may prove useful in regard to, existing or potential services offered by LTS
• Participates in formal and informal technical discussions with colleagues, especially other computing consultants, Help Desk staff and
  systems programmers
• Reads professional journals and visits technology news web sites on a regular basis

4. Provides
technical support for the planning, management and evaluation of services and facilities (25%)

• Serves on various committees, project
  teams and task forces charged with exploring, evaluating, recommending, planning, implementing or developing and maintaining major software
  services
• Evaluates and tests proposed and newly developed or recently modified systems and communicates with systems programmers
  regarding functional or usability problems which may need to be resolved
• Tracks trends or patterns in user questions and problems
  and provides feedback to technical staff on user experiences with LTS systems and services
• Documentation and training must be
  prepared and procedures developed for problem reporting and resolution. This position helps prepare new systems and services for rollout to
  users and helps ensure that all of the appropriate factors have been taken into consideration in the implementation plan

Position Number: S87400

Grade: 9-40; $53,580-$65,210

This is an approximate range and is subject to change based on experience, skills and qualifications.

Special Considerations

Persons with disabilities who anticipate needing an accommodation for any
part of the interview or hiring process may contact Lehigh’s Accommodations Specialist at inada@lehigh.edu

The
duties of the position do not allow for a remote work option; the employee in this position will be required to work on campus where they
can be fully accessible to the Lehigh community

Ability to work evenings and/or weekends as needed

Qualifications

Bachelor’s Degree in Computer and/or Information Science, Instructional
Technology, Communications, or Engineering, or other computer related field

Three to five years of related work
experience

Excellent communication and strong interpersonal skills; ability to create successful working relationships
with a variety of team members

Exceptional skills in providing useful, accurate and timely technical
support

Ability to facilitate workshops and seminars

Experience collaborating and communicating with others from diverse backgrounds and functions to achieve shared goals

Demonstrated skills and capabilities in analytical and critical thinking,
problem solving and team leadership

Strong organizational
skills and ability to track deliverables for feedback

Successful completion of standard background checks including
but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH,
FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

Only
complete applications will be considered therefore please complete the application in its entirety.  Once the posting is removed from the
website applications may no longer be allowed to be completed.