Corporate Operations Officer, Telecom Solutions at CrossBoundary
Job Description
CrossBoundary provides investment and economic development advisory services in frontier markets and conflict zones. CrossBoundary’s team draws on a wide and deep range of experience across frontier markets, within both private and public sectors.
We take a transaction centered approach to frontier markets. CrossBoundary provides investment advisory services, having developed a specialized expertise in unlocking investment across all sectors in fragile and frontier markets. Our advisory clients include governments, development finance institutions, private equity firms, Fortune 100 companies, and research institutions.Job Description
CrossBoundary Energy is recruiting a full-time Corporate Operations Officer to ensure the smooth and efficient operation CBE’s business of powering telecom towers in Nigeria with clean, reliable, energy.
You will oversee the contract management, business compliance, and supplier performance management functions, monitoring CBE’s contractual obligations, statutory compliance, and commercial risk management.
Process mapping, workflow planning, and top-tier data manipulation skills will be essential in this role in order to ensure consistent delivery on our customer’s expectations as CBE increases the power we supply over our multi-year contract.
The Corporate Operations Officer will consult daily with CBE’s internal solar maintenance, finance, legal, and commercial experts in-country to solve multidisciplinary business issues.
This is a diverse role that will challenge you to learn and execute quickly in a fast-paced industry.
This role will report directly to the CBE Telecoms Operations Director with support from CBE’s Corporate Operations Manager based in Mauritius.
Who We Are
The CrossBoundary Energy team is a unique group of people who are genuinely excited by the opportunity to make a difference in some of the world's most challenging and exciting renewable energy markets.
The chosen candidate will play an important role in a unique team with the opportunity to make a large impact on the clean energy landscape.
Team members come from diverse backgrounds but share several qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.
Who You Are
Self-starter: You don’t wait to be asked to add value. When faced with an impasse, you convene the subject-matter experts you need to find a way forward. You hold yourself personally accountable for brokering solutions where authority is unclear.
Deliberate: You are straightforward and known for choosing the simple, robust solution where more complicated approaches would deliver the same results. Your colleagues praise you for translating complex inputs into a plan of action.
Entrepreneurial: You want to work out how new technologies can be used to optimize our work and enable us to create robust products
Excellence: You demonstrate and maintain the highest personal standards, continually pursuing opportunities for improvement. You are not afraid to get your hands dirty to untangle a complex issue
Flexibility: You are comfortable with ambiguity and effective in a fast-moving and complex environment that does not have a fixed rule book. You identify opportunities where control or processes are needed, or where creative problem solving is required and take the necessary action
Collaborative: You are eager and willing to train up colleagues, contractors and stakeholders to consistently deliver excellent work
Curiosity: You distill the signal from the noise, and assist others to generate creative solutions by looking at problems from new perspectives.
Authentically Cares: You are patient and skilled at developing relationships with clients, suppliers, and teammates to consistently deliver excellent outcomes
Clear Communicator: Excellent written and verbal communication skills; crisp, clear, concise, and persuasive communicator that can connect with a broad range of audiences
Primary Responsibilities
Oversee the CBE Telecom Nigeria contract management, understanding our obligations to customers, suppliers, and contractors and tracking CBE’s performance against these commitments. Draft amendments or updates to these contracts with support from CBE counsel
Monitor performance of CBE’s client, suppliers, and contractors on their obligations to CBE, quantitatively identifying the best-performing vendors for future, expanded responsibilities
Represent CBE in relationships with key banking, accounting, and external legal services providers
Create process maps that track how the functional departments of CBE Telecoms Nigeria – construction, maintenance, ESG, regulatory, legal – work together, and recommend ways to streamline collaboration and information sharing
Support CBE’s finance and policy leads to monitor and maintain business statutory compliance
Design and deliver data-driven reports to Operations Director measuring project KPIs to inform management decisions and meet investor reporting requirements
Lead on short-term, interdisciplinary strategic initiatives at the request of the Operations Director
Develop new checklists, procedures, tools, procedures, and templates to better capture and organize knowledge on CBE Telecom Nigeria’s standard operating procedures
Train CBE teams on use of essential software tools to organize their information and more easily report on project progress
Required skills and qualifications:
3+ years’ experience working in operations, IT, or administration at a top-tier international corporation OR supporting growth of a start-up enterprise
Background in change management or business process optimization
Excellent strategic writing and presentation skills; ability to communicate clearly and effectively with diverse audiences
Fluency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
Bachelor's degree
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