Course Maintenance Assistant – HigherEdJobs

Job Type: Full time

Job Number: JR-020059

Location: Salt Lake City
Office

If you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working
hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to
higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse
workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received
praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping
students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into
account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience
and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual
to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of
each case. A reasonable estimate of the current range is:

Pay Range: $18.02 – $26.15

Job Description

The Course
Maintenance Assistant is a supporting individual contributor that accurately enters information into curriculum delivery and storage
systems, performs maintenance within those systems, investigates and coordinates the resolution of various issues, and completes other
projects as needed. This individual prioritizes and completes assigned duties in a timely, high-quality manner with attention to current
department processes and procedures. The Course Maintenance Assistant works well with others in a team environment and is
self-motivated.

Location: This position requires you to live in Utah and work at our headquarters, 4001 South 700 East Salt
Lake City, UT 84107, with the ability to work a hybrid schedule in the office 4 days a week.

Essential Functions and
Responsibilities:

• Updates, maintains, and troubleshoots course content by coordinating with internal and external
  stakeholders or in response to program feedback.
• Meets service level agreements and ticket processing goals.
• Provides
  effective and friendly customer support to students, staff, and faculty in a timely manner.
• Maintains integrity and confidentiality
  of proprietary information and student confidentiality in accordance with FERPA.
• Performs other duties as assigned.

Knowledge, Skill and Abilities:

• Proficient use of Salesforce and e-learning platforms
• Basic computer
  skills
• Competent data entry skills
• Ability to navigate a variety of technological platforms.
• Ability to learn new
  systems and platform technologies.
• Good communication skills, both verbal and written
• Student-focused
  mindset
• Ability to collaborate with colleagues inside the department.
• Ability to work independently on assigned tasks with
  supervision
• Ability to keep a positive attitude with all members of the University.
• Ability to work in a fast-paced,
  queue-driven work environment.
• Demonstrates professionalism.
• Ability to document interactions correctly.
• Outstanding
  attention to detail
• Ability to accept and implement feedback
• Willingness to learn and grow.

Job
Qualifications:

Minimum Qualifications:

• High School Diploma or GED
• 1 year of related
  experience
• Basic knowledge of processes and procedures

Preferred Qualifications:

• Prior data entry
  experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a
  computer
• Must be able to lift up to 15 pounds at times.

Position & Application Details

Full-Time Regular
Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard
weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible
spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental
coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off
for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves,
including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU
employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job
posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations:
Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent
Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal
opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability or protected veteran status. #DEI