Crédit Agricole CIB – Manager of Payment Systems Support – NY CBTS IT (CBI sub domain)

July 10, 2024

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Job Description


Summary

 

The Corporate Banking and Transverse system domain within GIT New York organization is segregated into two IT lines in charge of IT projects, applications support & maintenance of business systems.  Corporate Banking IT:  Commercial banking (Front and back office), Trade Finance, Payments and SWIFT messaging. Corporate & Support Functions IT: Finance, Counterparty & Credit Risk systems, Compliance applications, transverse applications, as well as non-business applications (IT for IT, Administration, HR …). 

 

The Corporate Banking IT line is looking for a hands-on manager of Payment systems to manage the production support and business projects for Montran JGPS and related systems.

 

Key Responsibilities

 

•      Lead production support and business projects for the Montran JGPS and related applications.

•      Coordinate the internal and external resources required to support of the applications.

•      Contribute to key initiatives related to technical/functional IT and business projects to meet and support business objectives.

•      Responsible for production support:

•       Manage day to day production needs:

–   Resolution of production issues, including RCA, defect remediation and incident reporting.

–   Lead troubleshooting of issues and provide guidance to the support team members.

–   Track internal and vendor compliance with support SLAs.

–   Management of maintenance activities including business continuity and critical application failover tests.

–   Report on domain status to internal stakeholders and management.

–   Actively support all efforts to simplify and enhance the information systems.

•      Responsible for project deliverables:

•       Act as main point of contact for projects.

•       Work with project stakeholders and contributors to gather requirements and develop solution strategies.

•       Coordinate with technical teams and provide clarifications and guidance on requirements.

•       Create required documentation for requirements, solution design, implementation.

•       Develop test scenarios and test scripts and execute and facilitate unit, integration and user acceptance testing.

•       Train and support teams.

 

Additional responsibilities

 

•      All activities should be conducted in following context:

•       Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.

•       Ensure accuracy and expediency of any activity related to audits.

•       Ensure that all system implementations meet US regulatory standards and are done in accordance with the Bank’s policies and procedures.

 

 

Management and Reporting

 

•      None.

 

Key Internal contacts

 

•      Primary internal customer is Payment Operations

•      Support functions and business line involved in projects or applications

•      All GIT teams at local or global level

 

Key External contacts

 

•      Montran JGPS vendor

•      Any external provider involved in projects and more specifically main outsourcing company  

 

 

Salary Range: $120k – $160k

·         Bachelor’s Degree

·         7+ years’ experience as IT application manager or team lead supporting payment systems.

 

·         Financial Services industry experience

 

·         Experience supporting Operations Teams

 

·         Experience managing an IT support team

 

·         Excellent communication

·         Strong skills in developing relationships and partnerships with key stakeholders

·         Strong analytical and troubleshooting skills

·         Autonomous, self-motivated and excellent team player

·         Real appetite to understand business user requirements and priorities

·         Presentation skills to synthesis and facilitate communication across a variety of interlocutors
·      General banking and finance understanding and knowledge

·      ITIL

·      Project management

·         SQL

·         Excel (test plans)

·      Understanding of FEDWIRE, TCH (CHIPS) , and SWIFT networks

·      Understanding of MQ Series

 
·      Unix/Linux and Windows environments 

·      Knowledge of Oracle databases

·      Compliance system support experience (e.g. Fircosoft, AML)

·      Experience in multicultural environment 



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