Crédit Agricole CIB – Organisation Manager M/F

Continuity of operations:
Organize business continuity plan strategy, test practice regularly and update BCP procedure.
Be in charge of the pandemic plan and implementation.
Act as a CLSi (Local Information Security Coordinator)
Act as the first BLAO role for ISIS and KEOPS under GRANT Workflow (Back up for the whole systems’ BLAO role if COO is off)

Support to Information System:
Provide first level of support to users
Assist users to improve efficiency of the workflows

Information security coordination:
Ensure the implementation of security Bank Standards i.e. awareness campaign, applications risk analysis…

Information Systems upgrade

Manage the core project management function:            
To act as a key project manager for any new project in systems or in supporting function area
-For any significant project, such as main bank system change, name change, handle the project manager role to implement the project successfully.
-Closely coordinate with group supporting teams such as ISAP/HO for smooth implementation of the project and manage local staffs involved in the project to achieve the targets.
-Take part in other local projects having several departments involved and take a project management role to make it successful within agreed costs and timing.

Identify and suggest local enhancements, structure the related action plan and deploy:
To provide solution on issues and problems and to further communicate with HO/ISAP, if needed
-Organisation department is not necessarily the first contact point for the whole supporting function issues, e.g. IT department may be also a contact point. However, Organisation will get involved as needed to provide solutions, either locally or with help from ISAP/HO.
-Give immediate feedback on any daily operational issue faced by all support functions including branches and other functions of the bank such as Risk or Commercial or Capital Market departments.
-Find out practical but comprehensive solution on issue or problem detected and revert to the users with detailed explanation or written user guide/procedure.

To ensure proper control in place for all supporting function:

Procedures management

Make sure of easy and timely follow-up on existing standard controls imposed to users

Provide/develop monitoring tool for new control, whenever it happens, together with user guide.

Propose improvement to HO/ISAP on any shortage of control area in supporting functions detected locally.

To manage the Bank’s internal procedures and build up new procedures, if required:
For any new product or new workflow, prepare or review the new procedure and make it effective.
For internal procedure involving several departments, take the initiative to build up the procedure and coordinate with them as needed.
Contribute to the committee for local NAP(New Activity and Product) and regional NAP and coordinate with concerned departments to follow-up the committee’s topics until conclusion

Communication
Key Internal Contacts

Communication with all departments and especially with IT, correspondents from Asia Pacific and ISAP, Head Office

Key External Contacts

Management of BCP provider

Systems Used

Internal CA-CIB

ISIS, Keops, Kiwis, Calitrack, Service Center…

External

Business Object , SharePoint, Office, MS Project, Access

Legal and Regulatory Responsibilities

Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Australian Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.
Refrain from taking any steps which could lead to the removal of certification of fitness and properness to perform the role.
Undertake all necessary steps to satisfy the annual certification process.
Comply with all applicable conduct rules as prescribed by the relevant regulator.

Experience in Project Management, in Operations or within Organisation department of a Bank and similar fields, Consulting, Inspection (including client facing roles, methodologies and best practice techniques)

Good understanding of Corporate Investment Bank framework

–       Thoroughness, high degree of accuracy and sensitivity to detail

–       Ability to work independently, prioritising own work within an environment of continually changing priorities

–       Self-motivated and be able to adapt to flexible approach

–       Ability to build effective working relations with business stakeholders and colleagues

–       A high degree of initiative and judgement, reliability, resourcefulness and flexibility to perform a variety of tasks and set priorities

–       Ability to follow and handle various tasks within tight deadlines

–       Project Management

–       Change Management

–       Advanced user of MS Excel and other MS Office products

– Good communication and presentation skills