Duty Agent – Lagos at Green Africa

Job Description

Green Africa is a Lagos-based airline with a mission to be the quality airline that will better connect people and resources in Nigeria, and further, open up the West African seaboard.Job role

The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer. 

Answer inquiries regarding Green Africa Products
Educate and enlighten customer on the new and existing products of the company.
Provide customers with travel suggestions and information sources and respond to enquiries.
Inform customers of essential travel information, such as travel times, operating terminal etc
Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations.
Responsible for post-departure activities and front-line document.
Always seek to secure Customer Loyalty by providing exceptional service.
Resolution of Customer problems and ensuring that customers’ needs are met adequately.
Book reservations and issue tickets to customers if there is a requirement.
Plan route and compute ticket cost, using schedules and computer.
Make ticket booking, quote fare, and send to direct customers by email.
Prepare and forward daily sales report to the gLead at every close of shift.
Prepare customer invoices and accept payment.
Respond to enquiries.
Determines whether space is available on travel dates requested by customer.
Maintain accurate records and update PNR files
Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager

Qualifications

Bachelor's degree in any related field
Creative and proactive personality with “can do” approach
Exceptional Communication and Interpersonal skills
Time flexibility and ability to travel
High- level numeracy skills
Strong ability to pay attention to detail



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