Duty Manager (Operations) at City, University of London

May 31, 2024

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Job Description

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

The culture at City is built on our shared core values, which means that all employees are expected to behave according to our values: “We care, We learn, We act.”


Sport and Leisure Services operate from our site, CitySport, located on Goswell Road, a short walk from the main campus at Northampton Square. Our students are our customers, and we provide use of the gym, studios and team sports to them at a discounted rate. The facility has been open since February 2015.

The role of the Duty Manager sits within the Senior Team at CitySport, and we will require an individual with excellent communication skills and leadership ability to strengthen this existing team.


The Duty Manager role is heavily operational and will support the Leisure Supervisor – Operations, with health and safety duties and building management. This role also requires leadership skills to manage the team when on shift. Communication is paramount as the Duty Manager will report on building faults and 1st aid accidents and incidents to other departments within the University. Overseeing maintenance within CitySport, logging jobs with PAF (property and facilities) and keeping the senior team up to date of all completed and outstanding jobs.

The postholder will have worked within a leisure facility with leadership or Duty Management experience. They will need good attention to detail, a flexible approach and the ability to work using their own initiative.

The postholder will be required to open & close the building, work on a Monday – Sunday rota, which will also include bank holidays.

Person Specification

The post holder will have experience as a Duty Manager within the Leisure industry and possess an in date First Aid Certificate.

Health and Safety knowledge desirable and building operational experience preferred.

A background in supervising small teams is essential for this role together with a strong commitment to delivering a professional customer service.

Experience of working within a sport and leisure setting preferred.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for application : 12th June 2024 at 11:59pm.

Interviews are scheduled for 21st June 2024.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.

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