Employee Experience Manager at Grand Oak Limited

June 27, 2024

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Job Description

To be a well admired pan-African conglomerate

To be a world class conglomerate

Our Core Values

Team Work and collaboration
We are part of a team committed to working together across companies. Only by sharing ideas, technologies and talents can the Group achieve and sustain profitable growth

Keeping Commitment
We believe that following through on promises is the best way to maintain credibility with colleagues, employees and customers

Continuous Improvement
We are committed to getting better every day in all we do, as individuals and as teams. By better understanding customers, their expectations and continuously working to innovate and improve products, services and processes, we will become the best.

Respect and fairness
We appreciate our diversity and differences in opinions and believe that respect – for our colleagues, customers, partners and all those with whom we interact – is essential to productive business relationships.

We are undaunted by tough challenges, realistic about what is possible, optimistic about seizing opportunities. We have the courage to say what we think is right, the integrity to stick to our principles and the tenacity to see it through.Purpose of Job 

Managing and monitoring employee experiences throughout the employee lifecycle.
To assess employee satisfaction, while developing and implementing strategies, tactics and activities for delivering an overall positive employee experience.

Functionally reports to: HR Director

Duties & Responsibilities

Design and implement a robust organization design process for sustainable, regular and proactive fit-for-purpose organization structure and culture, that maintains top business performance, high organization effectiveness and, top talent retention & engagement
Ensure all jobs are professionally evaluated and graded. Maintain equity by regularly and proactively reviewing job evaluation to ensure all grades are current and reflect current job profile. All jobs must have up to date job descriptions and grades
Design and implement systems and programmes that identifies, rewards and retains high performing & high potential employees; effectively deploying talent differentiation strategy that retains and engages top and critical talents
Implement a robust and effective performance management system that leverages technology and supports short, medium and long term organization’s strategic business plan
Develop, align, get approved and implement the organisation’s reward and recognition philosophy, that ensures internal and external equity, talent differentiation and fully aligned with the Business Strategy and yearly business plans
Implement regular monitoring of rewards practices to ensure continuous alignment with strategic business plan as well as maintenance of internal and external equity e.g. regular reward benchmarking, specialized surveys for critical job positions, competitive surveys, trend analysis and best practice research
Design, align, get approved and implement robust and efficient culture survey and employee feedback mechanisms, to regularly and proactively monitor the climate of the organization and the engagement of our workforce; to drive continuous improvement in Net Promoter Score and consistent reduction of talent turnover
Steadily digitize talent management processes and systems and continuously improve quality of talent services to business units and functions

Job Requirements

Bachelors degree within a related field
8+ years in a similar role and capacity
Experience managing projects
Experience managing at least 2 key areas of the talent process (Performance Management, Compensation and Benefits, Career management/Succession planning, Recruitment and Selection, Learning and Development)
Proactive, consultative, and client service oriented
Strong people and stakeholder management skills
Strong advisory, analytical and research skills
Strong organization and time management skills
Ability to effectively prioritize and multitask
Proficient in Microsoft Office Tools (Word, Excel & PowerPoint)
Membership of CIPM or other recognized HR institute would be a plus

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