Experienced Hospital Front Desk Officer at Lagos Executive Cardiovascular Centre June, 2024

Job Overview

• We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Officer.
• The ideal candidate will be responsible for managing the reception area, ensuring a positive experience for our patients, and providing administrative support.

Responsibilities

• Greet and welcome patients and visitors in a professional and friendly manner.
• Register patients by verifying and entering demographic information.
• Schedule patient appointments and manage the appointment calendar.
• Answer and direct incoming calls to the appropriate department.
• Provide information to patients regarding services, appointment details, and general inquiries.
• Ensure the reception area is clean, organized, and presentable.
• Assist with administrative tasks, including data entry, filing, and maintaining records.
• Handle patient check-ins and check-outs efficiently.
• Collaborate with other departments to ensure seamless patient care.
• Perform other duties as assigned.
• Retrieve HMO codes. 
• Ensure patients have an excellent customer service experience.

Qualifications

• Minimum of a Bachelor’s Degree in Business Administration, Public Relations, or a related field.
• Proven experience in a customer-facing role, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite.
• Ability to handle stressful situations with calmness and professionalism.
• Familiarity with medical terminology is an added advantage.