General Recruitment Template – HigherEdJobs

Job No: 534556
Work Type: Temp Part-Time
Location:
Main Campus (Gainesville, FL)
Categories: Information Technology
Department: 11300000 – RE-CERHB BIOTILITY
OPERATIONS

Job Description

Classification Title:

OPS Technical Support Aide

Job Description:

The
key responsibilities and characteristics of this position are:

• IT Liaison: Act as the primary point of contact for
  IT-related matters, collaborating with the Office of Research, UF Help Desk, Office of Professional and Workforce Development, and UF
  Telecommunications as needed.
• Technical Support: Offer timely assistance to staff and customers in resolving
  technical issues and queries related to office equipment and software systems.
• Hardware Maintenance: Oversee the
  upkeep and tracking of various technical hardware including laptops, copy machines, and audiovisual equipment.
• Website
  Maintenance: Support website revisions and edits to ensure accurate and up-to-date information.
• CRM System
  Support: Provide structural design support and basic data management for our Customer Relationship Management System (HubSpot) to
  optimize functionality.
• Knowledge Management: Update and maintain a knowledge base to serve as a valuable
  technical resource for the Biotility team.

Other duties as Assigned: Undertake other duties as assigned to
contribute to the smooth operation of Biotility’s technical infrastructure.

Expected Salary:

$16.00/hour

Minimum
Requirements:

Availability for up to 20 hours per week with consistent scheduling between 8:00 AM
and 5:00 PM, Monday through Friday.

Preferred Qualifications:

• Strong communication skills with the ability to articulate
  technical concepts to non-technical users.
• Proficiency in troubleshooting various hardware and software issues.
• Detail-oriented mindset with excellent organizational skills for hardware tracking and maintenance.
• Excellent customer service
  skills with attention to professionalism, dependability, and timeliness.
• Experience with MS Excel, Word, and Outlook.
• Capacity to work independently and collaboratively within a team environment.
• Experience editing websites in a web content
  management system is preferred.
• Experience with customer relationship management (CRM) systems is preferred.

Special
Instructions to Applicants:

To be considered, applicants must provide a cover letter, resume, and a list of professional references.

A criminal background check is required.

This is a hybrid work position, and is located in Gainesville, FL.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:

No

Applications Close: 28 Jan 2025

To apply, visit https://explore.jobs.ufl.edu/en-us/job/534556/general-recruitment-template

The
University is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender
identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all
aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration,
benefits, and training.

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