Help Desk Specialist I – HigherEdJobs

Job Type: Full time

Job Number: JR108127

Location: Clovis Community
College, Clovis, NM

Compensation:

$15.15 / hour

Compensation Type:

Hourly

Employment
Type:

Grade:

NE02

Department:

Administrative Operations

Position
Summary

Under close supervision, the Help Desk Specialist I is responsible for assisting the IT Operations/Office Coordinator
with the day-to-day operations of the IT Help Desk. The position will provide excellent customer service to the College’s students and
desktop users through first call resolution.

Duties & Responsibilities

ESSENTIAL FUNCTIONS:

• Technical Support: Assist students, staff, and faculty with troubleshooting login problems with their Pathway, Email and
  Canvas accounts while adhering to FERPA guidelines.
• Receptionist: Greet, assist and direct anyone who walks in the IT
  department to the appropriate office.
• Administrative Support: Assist end users by creating Help Desk tickets and assign them
  to the appropriate IT groups. Assist callers with first step resolution or transfer callers to the appropriate departments. Provide
  assistance to the IT department staff with filing and making copies, as needed. Provide assistance to the Help Desk Specialist II position
  as needed.
• Customer Service: Provide friendly, accurate, and immediate first level support to all students, faculty, staff,
  and visitors.

PHYSICAL REQUIREMENTS:

Requires frequent and continuous sitting/moving about, continuous use of
fine motor skills, and pushing and pulling of up to 20 lbs.

SCHEDULE DETAILS:

Must be available to work 40 hrs. per
week, Monday through Friday. Help Desk hours of operations are from 7:00 am to 5:00 pm. Must be available to work a flexible work schedule
including occasional weekends.

ADDITIONAL DUTIES AND RESPONSIBILITIES include but are not limited to:

Perform other
duties as assigned.

MINIMUM QUALIFICATIONS:

• High School diploma or GED required.
• Have the ability to
  communicate effectively with individuals from varying backgrounds.
• Proficiency in computer applications, multi-line telephones and
  attention to detail is required.

PREFERRED QUALIFICATIONS:

• Associate’s degree or two years’ experience in
  customer service is preferred.
• Preferred knowledge of Everything Help Desk software, Banner, and Workday

Minimum
Qualifications:

REQUIRED APPLICATAION MATERIALS:

All applicants must submit the following application
materials in support of their application of employment:

• An updated Curriculum Vitae (CV) or resume.

EEO STATEMENT:

As an EEO employer, Clovis Community College will not discriminate in our employment practices based
on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious
medical condition or status as a protected veteran or spousal affiliation. Clovis Community College hires only U.S. citizens and individuals
lawfully authorized to work in the U.S.