Helpdesk, Web, and Data Specialist – Distance Learning

Thank you for considering Farmingdale
State College in your search.

About Farmingdale State College:

Farmingdale State College is a recognized
leader in applied learning. With nearly 10,000 students, FSC is the State University of New York’s largest college of applied science and
technology, with 96% of graduates working in New York State and 75% working on Long Island. Farmingdale prepares emerging leaders in the
growing technology, engineering, business and health care fields. Farmingdale State College is committed to inclusivity and excellence as
part of our mission and culture. The College has received the 2022 Higher Education Excellence in Diversity (HEED) Award. We seek candidates
of all backgrounds who embrace these values and the broader mission of public higher education. The College is increasingly focused on
expanding student engagement. In addition to the highly successful NCAA Division III athletic program, Esports, and an extensive array of
student clubs and organizations give FSC a strong culture of civic responsibility.

Job Description:

The
Helpdesk, Web, and Data Specialist will report to the Director of Distance Learning and perform the following duties:

• Oversight and administration of the Distance Learning Helpdesk Ticketing System, including the training and management of student
  assistants in collaboration with the Director. Develop standards for response times, communication protocols, and statistical reporting that
  highlights strengths and weaknesses, areas for improvement, and periodic data insights to be used for Annual Reports and other documentation
  or communication. 
• Develop a user-centered, engaging, and robust departmental website that meets the needs of the department,
  work with the College’s Marketing and Communications department to design and deliver innovative webpage layouts and content organization as
  requested by the Director, and develop procedures and workflows for delegating copy-editing and content review to the Office Adm.
  Assistant.
• Design, implement, and maintain a departmental database that accurately stores and retrieves tiered data which complex
  relational dependencies in a data warehousing tool such as Access, Power BI, SQL, or other relational database solution. Develop dynamic
  report links to allow faculty, staff, and administration accurate data on demand.
• Stay abreast of technological innovations as they
  relate the Brightspace Learning Management System in order to support faculty, staff and students with common questions.
• Liaise
  with other campus and SUNY related departments, such as Information Technology, SUNY Online Helpdesk, etc. as needed to research technical
  issues, troubleshoot helpdesk requests, and respond to internal requests for SUNY-level support.
• Provide Learning Management
  System/Brightspace (LMS) support, including assisting faculty/staff/students with course troubleshooting.
• Support the LMS
  Administrator as required for assisting with integration projects, testing integration environments, and other duties relating to 3rd-party
  integrations.
• Support the Office of Distance Learning to provide expert hardware including, but not limited to, lab maintenance,
  conference room technology, desktop and printer support, speakers, software, etc.
• Provide the Office of Distance Learning with
  expert support in troubleshooting hardware including, but not limited to, computer lab maintenance, conference room technology, desktop and
  printer support, speakers, software, etc.
• Provide the Office of Distance Learning with expert software support including, but not
  limited to, Panopto, MS Teams, Qualtrics, Power BI, OU Campus etc.

This is a 12-month full-time position that may be eligible
for a telecommuting option of up to two days.

The college particularly welcomes candidates with knowledge, skills and abilities that
include:

• Commitment to diversity and university initiatives supportive of diversity and inclusion.
• Interest in
  participating in student-centered service activities.
• Desire to apply expertise in promoting civic engagement with the College’s
  many community partners.

Requirements:

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in related field.
• Ability to communicate technical information to non-technical personnel and students.
• Knowledge in website design and maintenance.
• Knowledge in database design and maintenance.
• Knowledge with
  Learning Management Systems (Brightspace, Blackboard, etc.).

PREFERRED QUALIFICATIONS:

• Master’s
  Degree.
• One year experience with website design, database design and maintenance, and/or LMS support. 

Additional Information:

This is a full-time UUP position.

• For the first 10 working days,
  beginning Tuesday, December 12, 2023, and ending Tuesday, December 26, 2023, applications
  will be limited to UUP Farmingdale.
• CLOSING DATE FOR RECEIPT OF APPLICATIONS: Wednesday, January 10,
  2024
• SALARY: $55,000 + $3,087 in downstate location pay = $58,087 Total Compensation. Salary may increase
  commensurate with experience.

The State University of New York offers excellent fringe benefits including health insurance
options and retirement plans.

Click
here for New York State Benefits Summary

VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION

The Consumer Information web
page can be viewed at the following link

http://www.farmingdale.edu/consumer-information/index.shtml

This page describes various services, information and
statistics on many different aspects of the College’s operations.

Farmingdale State College’s commitment to inclusive excellence is
an important part of our mission of public education and our culture. At Farmingdale State College, we continue to work on building a
community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and
candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply.

The
College is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, national origin,
religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic
characteristics, military status, domestic violence victim status or any other legally protected status.

Pursuant to Executive Order
161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment
provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer
of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of
Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Application Instructions:

Interested candidates may apply by clicking
on the “Apply Now” link at the top or bottom of this page. The following documents are required for all positions:

Additional instructions for faculty positions: Your cover letter must include a statement on
teaching philosophy and methodology. Please attach copies of teaching evaluations and an unofficial copy of graduate transcripts (showing
highest degree awarded/currently in process). Candidates invited for interviews will be asked to make a presentation on their
research/creative activities as well as a separate teaching demonstration.

Only applications made through Farmingdale’s electronic
application system will be accepted. Once you successfully apply you will receive an email as confirmation and be directed to another page
in order to upload additional documents. Returning applicants may login to their Farmingdale State College Careers Account
to apply for this position. See the FAQ for using our online
system. Please contact us if you need assistance applying through this website.