[Hiring] Senior Program Manager, Operational Excellence @ITHAKA

July 7, 2024

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Job Description


ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

ITHAKA is looking for a Senior Program Manager, Operational Excellence (OE) to support ITHAKA’s mission by leading organization-wide system implementation programs to a successful completion. As a Senior Program Manager, you will be responsible for designing and implementing real change in the organization and will be accountable for identifying improvement opportunities and realizing those opportunities with speed. 

To succeed in this position, you will use a systems thinking approach to rethink and simplify our business, products, and services. You have a proven track record of negotiating challenging trade-offs and driving decisions while keeping everyone informed and maintaining excellent relationships throughout the organization. You thrive in an environment that allows you to solve complex challenges and enjoy being a change agent. This position reports to the Director, Agile Program Management, Operational Excellence.

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $103,000 to $129,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. Our total compensation package for benefits-eligible employees includes employer-paid medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, gym reimbursement, and more.

Work for ITHAKA 

We are committed to our organizational values of belonging, evidence, speed, teamwork,  and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA.

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Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at [email protected]ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at [email protected]. 

We are proud to be an Equal Opportunity/Affirmative Action employer.  All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.

 



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