IS Technical Support Specialist III

Requisition Number: RE42832

Working Title
Digital Dentistry Support IT Tech

Department Name: 7A053:Dentistry-Info Tech

Work Location: Lexington, KY

Grade Level: 44

Salary Range: $43,361-69,383/year

Type of Position: Staff

Required Education: BS

Click here for more information about equivalencies
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience: 2 yrs

Required License/Registration/Certification

None

Physical Requirements

Sitting for long periods of time in front of a computer.

Shift

Monday – Friday, Day Shift.

Job Summary

The successful candidate will provide implementation of digital dentistry technology systems with a focus on system setup, maintenance, and user support.

Skills / Knowledge / Abilities

Windows, MS Office, knowledge of network technologies, service oriented, excellent customer service, communication hardware and software installation, familiarity with Citrix environments and Oracle database, self-motivation, data integration, data aggregation and sharing, analytics reporting, and forecasting. Proficiency in Canvas, ExamSoft, Echo, and Tableau.

Does this position have supervisory responsibilities?: No

Preferred Education/Experience

Bachelor’s degree plus three or more year related experience in Information Technology, infrastructure and desktop support at a clinical medical/dental college preferred.
Experience in Instructional Technology informatics support (such as Canvas, ExamSoft, Echo, and Tableau); and clinical informatics support (Specifically Epic) highly preferred.

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.