IT Specialist (Customer Support) – HigherEdJobs
Job Description
This position is part of the Haskell Indian Nations University, Bureau of Indian Education (BIE). As an IT Specialist (Customer Support)
you will be responsible for planning and carrying out difficult and complex assignments in the delivery of customer support services.
Assignments include interpreting IT policies, standards, and requirements and modifying and adapting existing methods and approaches; and
providing advice and guidance on a wide range and variety of complex IT issues.
As an IT Specialist (Customer Support) GS-2210-11,
your typical work assignments may include the following:
- Researching and providing responses to customer service requests,
utilizing tracking/ticketing systems to track and identify customer needs, as well as discussing requirements with the customer to resolve
the customer need. - Diagnosing and resolving difficult and complex problems in response to customer reported incidents.
- Providing advice and assistance to minimize interruptions to critical business activities.
- Researching, evaluating, and
providing feedback on incident and request trends and patterns in customer support requirements and recommending new tools to enhance
delivery of customer requirements. - Ensuring application of information security/information assurance policies, principles, and
practices in the delivery of customer support services.
IF YOU ARE INTERESTED IN APPLYING TO THIS POSITION YOU CAN ONLY DO SO
THROUGH
https://www.usajobs.gov/GetJob/ViewDetails/767572200
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