IT Support Specialist II – HigherEdJobs
Job Description
Job ID: 280519
Location: Columbus State University
Full/Part
Time: Full Time
Regular/Temporary: Regular
About Us
Great universities inspire the very best in us. They
nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions – and to turn those
passions into thriving careers that improve our world.
Columbus State University is exactly that kind of place. With exceptional
facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part
of the educational process, actively mentoring students and championing each new step in their journey.
Located just 100 miles
southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible
employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life
insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if
applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the
Tuition Assistance Program. Consider applying with us today!
Department Information
University Information and
Technology Services
Job Summary
The IT Support Specialist II position reports directly to the Manager, IT Client
Support Services. This position will offer technical support for faculty and staff in the use of technology, including hardware and
software. Support will include, but is not limited to, actively training during the resolution of difficult or complex procedural and
technical problems associated with the use of computer systems, provide one-on-one sessions ensuring stability, accessibility, and proper
configuration of assigned technical systems and components, and creatively analyzing issues and implementing solutions according to proper
guidelines and procedures. This position is an innovator that brings ideas to Columbus State University to provide a creative, deeply
personal and relevant college experience.
Responsibilities
Significant Duties and Responsibilities include: Bring
innovative ideas to the teaching and learning aspect to higher education.; Analyze user requirements, procedures, and problems and develop
technical solutions.; Provide advanced support on various software packages, hardware and peripheral devices.; Install, upgrade, configure
and perform maintenance to software, hardware, and peripheral equipment following design specifications.; Test and monitor software,
hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for end-users.; Inspect, configure, and prepare
equipment for delivery to end-users.; Perform remote access to resolve technical issues.; Perform inventories and requisition equipment or
supplies.; Maintain complete records of daily activities, problems, and remedial action taken in a ticketing database.; Provide users with
ongoing technical support by developing documentation.; Provide timely response and resolution or escalation to serviceable trouble
tickets.; Other duties as assigned.
Required Qualifications
Required Qualifications include: Minimum qualifications
include a bachelor’s degree and 2-5 years applicable experience. Or an equivalent combination of education, training, and experience that
demonstrates the ability to perform the required skills.
Proposed Salary
The proposed annualized salary range for this
position is $40,253 – $43,784 and includes full benefits.
Knowledge, Skills, & Abilities
Knowledge, Skills, &
Abilities include: Excellent working knowledge of technology.; Highly organized with the ability to multitask.; Ability to follow CSU
strategic plan especially with the making students successful.; Self-starter with the ability to handle multiple tasks and deadlines with
minimal supervision.; High level of problem solving ability as well as the ability to work closely with faculty and staff.; Must have
extensive experience with computer systems and business software programs including MS Office, Windows 10, and macOS.; Knowledge of PC
remote and PC imaging processes.; Excellent customer service and professional domineer.; Strong oral and written communication skills.;
Scheduling and time maintenance skills are essential.
Contact Information
If you have any questions, please contact
Kennedy West, Hiring Manager, via email at west_kennedy@columbusstate.edu
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning
as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as
the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these
standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be
found on-line at h
ttps://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as
stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policym
anual/section6/C2653.
Institutional Values
- Excellence: Actively engaging outstanding methods in teaching, academic
discovery, creative pursuits, student success, cultural enrichment and the overall campus community. - Creativity: Pursuing
distinction through inquiry and innovation, challenging convention and focusing on solutions. - Engagement: Dynamic civic involvement
and participation of students, faculty, staff and alumni in the university experience. - Sustainability: Advancing fiscal
responsibility, well-being, innovation, lifelong learning and environmental stewardship. - Inclusion: Cultivating and championing a
campus’environment that welcomes diverse backgrounds, ideas, perspectives and practices. - Servant Leadership: Leading through ethical
empowerment and service.
Conditions of Employment
All selected candidates are required to submit and successfully
pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional
requirements may be required based upon specific position duties:
- A credit check completed for Positions of Trust and or
approved departmental Purchase Card usage; - Pre-employment drug testing for positions with high-risk
responsibilities. - Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet
vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly
thereafter.
*Applicants for positions of trust may be asked to disclose criminal record history during the initial
screening process and prior to a conditional offer of employment. *
For Faculty Hires: Final candidates will be required to
provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates
trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible
for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to
cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also
be aware of and comply with the Board of Regents policies on Freedom of Expression and
Academic Freedom.
Equal Employment Opportunity
Columbus State University is proud to be an equal employment, equal
access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate
persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity
or veteran status as required by applicable state and federal laws.
Other Information
This is not a supervisory
position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is
considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not
travel
Background Check
Special Applicant Instructions
Visit Columbus State
University’s online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job
opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the
position and required qualifications. All job applications must be submitted through the online portal system.
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