IT Support Technician (2 positions available)

July 6, 2024

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Job Description


About Hofstra

Hofstra University is nationally ranked and recognized as Long Island’s largest private university
located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the
challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of
humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working
towards this mission, employees can take advantage of many enriching experiences on campus. Whether it’s a lunchtime lecture, a Division I
NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something
exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave
our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of
students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We especially encourage
women, people of color, members of the LGBTQ+ community, veterans, and people with disabilities to apply.

Position
Number:
896727, 897042

School/Division: School of Medicine

Department: Zucker
School of Medicine, Information Technology

Description

Reporting to the Director of Information Technology
for the Zucker School of Medicine, the IT Support Technician provides combined classroom technology and desktop support to Zucker School of
Medicine faculty, staff, and students. This position is a client-facing role requiring exceptional technical and interpersonal skills. The
IT Support Technician supports technologies including cloud-based applications, desktop software, mobile hardware, audiovisual systems, and
additional technology services. The IT Support Technician will join a collaborative team to deliver excellent support by phone, email, and
in-person interactions at the Zucker School of Medicine.

Responsibilities include, but are not limited to:

  • Performs routine
    maintenance, troubleshooting, and testing of classroom audiovisual equipment in classrooms, labs, and meeting spaces.
  • Maintains
    efficient internal inventory management system and asset loan policies, including coordinating software updates for loaner laptops and
    maintenance of hardware in stock.
  • Provides on-site training support for classroom or meeting space technology to faculty, staff, and
    students, as needed, and updates instructional guides for users.
  • Tracks all user desktop software and hardware related issues in a
    timely manner and manages problem resolution or escalation through IT incident tracking system.
  • Monitors and manages student
    printing terminals, including troubleshooting issues with associated student printing software.
  • Supports and/or initiates
    IT/AV-related projects and tasks independently or as assigned by the Director.
  • Supports ad hoc and/or annual initiatives and
    technology projects and stays informed about emerging technologies.
  • Performs other related duties as
    assigned.

Qualifications

  • Bachelor’s degree in computer science, computer engineering, business information
    systems, or related field required.
  • Minimum two years of practical experience in service-desk environment and end-user support and
    troubleshooting.
  • Experience installing, configuring, maintaining, and supporting software across a wide variety of
    platforms.
  • Demonstrated excellence in customer service, interpersonal, telephone, organizational, oral/written communication, as
    well as demonstrated problem-solving skills and analytical thinking.
  • Must be detail oriented, with exceptional time management and
    project management skills.
  • Must have the ability to lift and move light to heavy IT equipment.

Preferred
Qualifications

  • Experience with building and maintaining databases in Microsoft Access or similar database management systems
    preferred.
  • Experience with ServiceNow, learning and curriculum management tools such as Canvas and one45 and scripting languages
    such as shell and python) a plus.
  • Experience in an academic environment that supports faculty, staff, students, and administrative
    users.

EEO Statement

Hofstra University is an equal opportunity employer, committed to fostering diversity
in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse
community.

Salary/Salary Range
$58,500 – $62,000


Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.



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