IT User Support Technician – HigherEdJobs

Job ID: 314549

Department

UITS HEALTH TECHNOLOGY SUPPORT (UA-CHTS-IUBLA)

Department
Information

Health Technology Services (HTS), a division within Client Services and Support (CSS) at University Information
Technology Services (UITS), is dedicated to providing
high touch, concierge, IT support and services to the over 10,000 physicians,
researchers, and academic faculty, staff, and students of the health sciences schools and
entities at Indiana University. HTS delivers
the highest quality IT services and support via phone, email, chat, and in-person methods, to our users that span 9 health
sciences
campuses across the state, and numerous locations where our constituents are making an impact around the world. Our HTS teams are integral
to the success
of the health sciences missions of Indiana University.

At UITS we provide the technology, tools, and services you
need to succeed. UITS supports IU’s vision for excellence in research, teaching, outreach, and lifelong
learning. We ensure a workplace
that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee
well-being
through programs supported university wide. As an Equal Opportunity Employer, we believe in each person’s potential, and
we’ll help you reach yours.

Job Summary

• Provides mid-level technical support to faculty, staff, and students;
  resolves mid and low-level problems and, as necessary, refers more complex problems to appropriate supervisors and/or senior-level support
  staff.
• Interprets problems and provides technical support for hardware, software, and systems; follows established protocols to
  provide technology solutions in support of students, faculty and staff.
• Shares resources and training materials to assist users;
  identifies recurring difficulties/problems and reports on trends; updates documentation as needed.
• Stays up-to-date and maintains
  knowledge of all services offered and/or supported by the university.
• Documents and tracks calls received, and follows up with
  clients until a satisfactory resolution is reached.

Qualifications

Combinations of related education and
experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the
minimum required may be substituted for education.

EDUCATION

Required

• High school
  diploma or equivalent (such as HSED or GED)

Preferred

WORK
EXPERIENCE

Required

• 2 years of computer support or related experience

LICENSES AND
CERTIFICATES

Preferred

• COMPTIA A+ certification upon date of hire

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of
  professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to
  quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Friendly
  and service-oriented
• Experienced understanding of computer operating systems
• Basic knowledge of Windows and Mac desktops and
  Microsoft Office suite
• Skilled in utilizing and troubleshooting university systems

Preferred

• Basic knowledge of Microsoft Server
• Some scripting knowledge

Working Conditions / Demands

This
position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is
required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able
to perform the essential functions with or without an accommodation.

Work Location

School of Optometry

Bloomington, Indiana

This is an in-person position.

Advertised Salary

$49,691 per year

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and
  dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term
  disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU
  contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family
  members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid
  leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our
benefits by reviewing the IU Benefit Programs Brochure.

Job
Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Information Technology

Job Family:
IT User Support

Click here to learn more about Indiana University’s Job Framework.
Equal Employment
Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All
qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits
discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information,
marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex
in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding
Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana
University’s Notice of Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234