Job Opportunity for Arabic-Speaking Customer Support
Job Description
Are you passionate about creating unforgettable experiences? Webhelp Spain in Barcelona is currently seeking an enthusiastic Arabic-speaking Partner Support Representative to join their dynamic team. This role offers the chance to work with energetic individuals who strive to enjoy every day.
What We Offer
As a valued member of Webhelp, you will benefit from:
- Part-time contract (24 hours/week): Monday to Friday 09:00 to 13:00
- Competitive salary: €11,100 gross/year + up to €2,100 gross/year in bonuses
- Prime office location in Barcelona
- Friends hunting (referral) bonus
- Comprehensive training on the company and the project
- Career development program and specialized courses
- Opportunities for career growth through the International Mobility Program
Your Role at Webhelp
As a Partner Support Representative, you will:
- Provide Basic SEO Optimization:
- Offer keyword gap analysis and on-site search recommendations.
- Conduct content auditing and prepare presentations with key takeaways.
- Provide quality checks and feedback to audit agencies.
- Content Management and Optimization:
- Identify and communicate key gaps on partner sites.
- Conduct content best practice sharing and training to partners.
- Assist in the syndication partner onboarding process.
- Digital Business Plan Execution:
- Monitor the execution of the eTail toolkit and drive timely New Product Introduction (NPI) execution.
- Act as the first line of support for content queries.
- Language Support and Translation:
- Conduct local language translation checks on content and keywords.
- KPI Monitoring and Reporting:
- Review partner KPI dashboards and provide optimization recommendations.
- Follow up on KPI reporting from partners regarding digital marketing execution.
- Track overall digital business plan execution as requested.
Requirements
To thrive in this role, you should have:
- Native or proficient level in Arabic and proficiency in English.
- University degree in marketing, ecommerce, or business administration preferred.
- Minimum one year of related online sales and/or digital content management experience.
- Excellent negotiation, management, and communication skills.
- Strong computing literacy (Windows, Office, etc.).
- Drive to achieve goals using negotiation, teamwork, motivation, and time/work prioritization.
Preferred Qualifications
It would be a plus if you have:
- Medium-level expertise in eMerchandising techniques and web analytics.
- Past experience in digital marketing and SEO.
Join the Webhelp Family
At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop professionally. Even if you don’t meet every qualification, we encourage you to apply. We are committed to matching you with the right job and fostering your professional growth.
Who We Are
Webhelp is a tech-powered customer experience (CX) company with a global presence. We are creating transformative journeys for our people, clients, and their customers. Join over 440,000 passionate game-changers across more than 70 countries who strive to make a difference every day.
Equal Opportunity Employer
Webhelp is an equal-opportunity employer committed to providing equal employment opportunities for all candidates. We embrace diversity and maintain a work environment free of discrimination and harassment.
If this opportunity aligns with your skills and aspirations, join us at Webhelp and embark on a challenging yet rewarding career journey!
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