MCC Store Web Specialist – HigherEdJobs

Salary:
$17.60 – $25.08 Hourly

Location: Crystal Lake, IL

Job Type: Staff – Part-Time

Job Number: 202400004

Division: Marketing, Communication & Development

Department: MCC Store

Opening Date: 01/25/2024

FLSA: Non-Exempt

Bargaining Unit: STA

Pay Grade:
S6

Work Week

25 – 29 Hours | Flexible schedule to meet department needs, including multiple evenings weekly required; to include weekends and additional hours during peak periods.

Position Summary

The MCC Store Web Specialist has the exciting and creative responsibility to monitor and maintain offsite store operations, including order processing and content on the MCC Store’s website – all with a focus on making the customer’s online shopping experience both easy and positive.

Essential Job Functions and Responsibilities

• Process web orders for the MCC Store website. This includes monitoring orders, fulfillment of orders from stock, substitutions of textbook condition, closing orders, shipment of books, and e-mail acknowledgements sent to customers
• Establish and maintain an efficient web order process from order placement to fulfillment.
• Maintain the efficiency and functionality of the MCC Store website and order system, report and resolve all problems in a timely manner
• Address all customer service emails received at bookstore@mchenry.edu by answering them directly or forwarding them to appropriate store personnel
• Monitor and maintain the Google.doc for web orders
• Address all customer concerns or issues regarding web orders 
• Maintain the website content to reflect the MCC branding and customer service message; to include adding content about promotions, sales, new items, photograph product, and edit product photos
• Photograph product and edit product photos for the MCC Store website
• Monitor and maintain all online product catalogs, including adding and removing product
• Update and monitor the private Facebook page for all store employees
• Run the cash register and assist in-store customers, during peak times
• Support store operations, including but not limited to opening and/or closing the store regularly, comprehensive customer service 
• Assist with training and guiding temporary and student workers on the web order process
• Provide hands-on assistance to the Textbook Specialist and Supply Buyer when needed
• Work collaboratively with others (e.g. colleagues, stakeholders, vendors) to accomplish functions and responsibilities
• Assume additional duties as assigned by immediate supervisor

Required Qualifications

• High school diploma or equivalent, plus College level coursework or certification in the Web Design or other related field
• Two years retail management experience
• Demonstrated proficiency with Photoshop