Part-Time OmniSOC IT Pro – HigherEdJobs

Job ID: 309211

Department

VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)

Department
Information

At University Information Technology Services (UITS) we provide the technology,
tools, and services you need to succeed. UITS supports IU’s vision for excellence in research, teaching, outreach, and lifelong learning. We
ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and
overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person’s
potential, and we’ll help you reach yours.

OmniSOC Background:

OmniSOC is a security operations center hosted at Indiana
University which provides monitoring and security operations services to US-based higher education institutions, research and education
networks, and NSF-funded research facilities. Our teams work together to deliver high-quality, timely service to our membership. Our success
is dependent upon our teams working in a collaborative, highly organized and efficient manner, this position will work across all OmniSOC
teams to ensure access to secure computing endpoints and IT resources.

OmniSOC Key Values:

Member focus

• Analysts engage deeply with members to understand their goals, strengths, needs and challenges.
• We are committed to raising
  the cybersecurity level of our community for the betterment of all.

Impact

• Each analyst at OmniSOC bears
  responsibility for the success of OmniSOC and our community. We are committed to enabling the missions of education and research members
  through safer technology.
• We are focused on the impact of work over volume.

Individual Mastery and Collective
Improvement

• We value an exploring mindset and actively encourage curiosity while pursuing ways to learn more, make the world
  better, and expand our expertise.
• We view mistakes not as failures, but learning opportunities, and try to learn from each
  failure.

Communication

• We are open and direct with each other when discussing problems.
• We default
  to openly sharing information with each other, our members, and the community.

Courage

• We make tough
  decisions without agonizing and learn through doing and through one another to collectively improve our decision making.
• We act
  according to our principles even when no one is looking, we are unafraid to speak our minds or question actions that don’t align with our
  professed values.

Job Summary

OmniSOC is seeking a knowledgeable and skilled individual for a part-time hourly
IT User Support Specialist position. This individual must have the drive to: stay atop IT hardware and software trends, strengthen existing
skills and learn new ones. This individual will provide IT support for OmniSOC staff¿s endpoints (desktops, laptops, mobile devices and
other IT devices), assist staff with IT related issues and assist with other general IT tasks internal to OmniSOC. This position will have
time to cross train with the OmniSOC analysis, platform and services teams to provide career advancement opportunities.

Department-Specific Responsibilities

• Maintains a fleet of OmniSOC endpoints in a standard and secure state
• Technical
  guidance and complex tasks including administration of devices running Windows, Mac, and Linux operating systems (OS).
• Develops and
  maintains activities to deploy, configure and maintain computing devices used by OmniSOC staff:
• Work with OmniSOC’s internal
  security team to establish secure baseline deployment ¿images¿ for each OS
• Builds and configures new machines to
  standard
• Maintains the inventory of OmniSOC staff equipment; including Move/Add/Change processes for endpoints and
  peripherals
• Responsible for working with staff on equipment procurement using the Move/Add/Change Process
• Ensures
  vulnerability management process is completed regularly for OmniSOC endpoints.
• Responds to IT trouble ticket requests for OmniSOC
  staff
• General IT consulting for OmniSOC staff
• Assists other OmniSOC teams in maintaining IT
  infrastructure:
• Maintains the OmniSOC Active Directory (AD) Organizational Unit (OU), and Group Policy Objects
  (GPO)
• Maintains the OmniSOC IT People Page
• Assists OmniSOC’s Business Development team to maintain the OmniSOC website and
  communications systems.
• Manages IU provided Endpoint Management and Monitoring Services
• Provides support for OmniSOC Events
  as needed
• Contributes to development and operations projects as assigned
• Other duties as assigned

Qualifications

EDUCATION

Required

• General knowledge at the high school
  level

Preferred

• Associate’s degree in Computer Science or related field

WORK
EXPERIENCE

Required

• 1 year of general IT support experience

Preferred

• 2 years of experience with general IT support.
• Technical knowledge backed by a minimum of
  2 years of experience in IT support of endpoints devices running the Microsoft Windows, Mac OS, and Linux Operating Systems
  (OS).
• Experience working with Indiana University Enterprise systems. Specifically those used to support It resource users,
  endpoints, and endpoint management.

SKILLS

Required

• Ability to effectively
  communicate and exchange information with a wide range of diverse individuals
• Maintains professionalism even when under
  pressure
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to
  quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in work related
  areas
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Creativity in
  identifying complex problems and finding solutions quickly and accurately
• Attention to detail in communicating technical issues and
  implementing solutions
• Demonstrated knowledge of Microsoft Windows and Mac OS operating
  systems
• Organization
• Combination of curiosity, determination, and independent thinking

Working Conditions
/ Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office
productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus.
The person in this role must be able to perform the essential functions with or without an accommodation. The person in this role will be
expected to be able to: communicate in person and remotely via text, bend, reach, kneel, and pull and manipulate, lift and carry loads up to
50 pounds (typically computer equipment). May require prolonged periods of sitting and standing, and using a computer for

Additional Information

Scope and Impact

This position will directly support OmniSOC staff and
track and maintain staff IT equipment and the infrastructure used to maintain it. This support enhances OmniSOC’s staff’s ability to
effectively complete the organization’s mission: to provide monitoring and security operations services to US-based higher education
institutions, research and education networks, and NSF-funded research facilities.

Level of Decision Making

This position will have a moderate degree of general direct supervision and oversight of their duties. The IT User Support Specialist is
expected to make decisions on technical tasks on a daily basis with limited supervision. The IT User Support Specialist is expected to
prioritize and coordinate tasks with team members and OmniSOC leadership in order to meet project deadlines and deliverables.

Candidates are encouraged to apply even if they feel they lack the exact qualifications and experience requirements listed in this job
opening.

Work Location

Bloomington, Indiana

This position is eligible to work a hybrid schedule (mix between
remote and in-person work), subject to change in the future based on university policy and business needs. A minimum of 50% of time must be
spent at the OmniSOC’s offices.

Advertised Salary

Hourly rate: $18 – $21 per hour, dependent on level of experience
and demonstrated knowledge and ability.

Work Hours

20 to 29 hours per week.

Benefits
Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan
  options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life
  insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental
  retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level:
Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Click here to
learn more about Indiana University’s Job Framework.

Equal Employment Opportunity

Indiana University is an equal
employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for
employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion,
sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected
veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including
employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of
Education Office for Civil Rights or the university Title IX Coordinator. See Indiana
University’s Notice of Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234