PEAK – IT Specialist – HigherEdJobs

Organization: Peak People

Job
Location: Oklahoma-Norman-Norman Campus

Schedule:

Work Schedule: Monday -
Friday 8:00am-5pm

Work Type: Onsite

Salary Range: $18.50/hr

Benefits Provided:
No

Required Attachments: Resume

Job Description

*

The
Center for Public Management is hiring an IT Specialist through OU’s PEAK Temporary Staffing.

• Provides expert technical
  customer support over the telephone and in person as well as assisting with enterprise system rollouts and daily system monitoring.
• Provides technical call support, office support, and enterprise system monitoring.
• Provides customer support, including
  configuration of new hardware, software, and network connections as well as troubleshooting hardware/software issues on both laptop and
  network computers on both PC and Apple computers.
• Performs daily operational activities such as system monitoring, creating,
  updating, and closing incidents in the ticketing system, performing customer call-backs, running reports, and review open tickets that
  require additional activity.
• Assists with development, communication, and execution of technical support and service delivery
  strategies.
• Develops, updates, and continually improves training material and the OU IT Knowledge Base, both internal and external
  content.
• Monitor customer satisfaction and performance metrics to continuously improve operational efficiency and service
  quality.
• Represents the OU IT team during OU IT Project rollouts and keeps them informed of upcoming events. Ensures the team is
  properly trained and staffed to handle initiatives when they occur.
• Performs various duties as needed to successfully fulfill the
  function of the position.

Job Requirements

*

Required
Education: High School Diploma or GED; AND:

Four years of IT or related experience

Skills:

• Able to communicate well and build rapport quickly with students, faculty, and staff
• Able
  to accurately read and understand written materials and instructions
• Detail oriented for accuracy of data and information
• Highly organized and able to handle multiple projects and deadlines

Why You Belong at the University of Oklahoma:
The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our
collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community
enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the
advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in
compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin,
sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as
a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid,
housing, services in educational programs or activities, and health care services that the University operates or provides.

Hiring contingent upon a Background Check?: Yes

Special Indications: None

Job Posting: Jan 17, 2025