Primetime Desk Intern at MainOne June, 2024

June 29, 2024

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Job Description


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MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet servi…

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Primetime Desk Intern

Responsibilities

  • The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne’s internal processes

Other responsibilities include:

  • Monitor Main One’s network providing a specific update, status, and performance of all network components, capacity services etc.
  • Identify and provide at least first-line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
  • Maintain and ensure full compliance with all Main One’s NOC processes and procedures.
  • Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
  • Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
  • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications, Skills & Competencies

  • Candidates should possess a B.Sc / HND Electrical / Electronic Engineering or related discipline.
  • 2-3 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
  • Strong analytical and problem-solving skills
  • Strong Knowledge of Synchronous Digital Hierarchy technology
  • Strong Knowledge of DWDM/OTN technology  
  • Strong knowledge of PtP/PtMP Microwave technologies
  • Knowledge of basic TCP/IP configurations and troubleshooting
  • Excellent and effective communications skills, both orally and in writing
  • Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
  • Working Knowledge of Huawei OSN series equipment.
  • Working knowledge of Ubiquiti or Ceragon radio.
  • Working knowledge of IP devices will be a plus.

Demands of the Job

  •  Will be ready to work on 24 X 7 base depending on the shift roaster to man the network surveillance tools. Also, should be ready to travel to support other MainOne Operations in Africa and beyond.

Method of Application

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