Program Specialist 3 – Student Support Technology Specialist – SIP Grant

Opening Date: January 22, 2025

Date of First Consideration: February 12, 2025

Applications received by the date of consideration will have priority in the review process, noting the position will
remain open until a final hire is made in the event a return for review of late applications is needed.

Salary
Range: $59,724 – $80,438 yearly, depending on qualifications and experience

Welcome! Learn More About Shoreline AND Video Tour Our
Campus!

The Student Success Technology Specialist contributes to the mission of Shoreline Community College by
administering and supporting the college’s student success technologies, including the suite of advising, degree planning, case
management, and early alert tools provided by the Starfish (EAB) platform and program mapping tools. Under the general supervision of the
Director of Guided Pathways and Title III – SIP, the Specialist is responsible for assisting in the ongoing operations, maintenance,
administration, end-user support, and use of these tools by the college’s students, faculty, and staff. The SST Specialist will work
closely with and may receive day-to-day task direction from the Starfish Business Analyst in collaboration with the Director of Guided
Pathways. The Specialist also contributes to training and orientations, cultivates and shares expertise in technology-assisted student
success practices, and collaborates across the college to ensure the effective use of available tools.

Primary responsibilities
include the following:

· Administer and manage the daily operations of Shoreline’s student success
technology platforms including routine support and troubleshooting for students, faculty, and staff; management of user roles and
privileges; platform configuration and workflow customization; system status monitoring; and data reporting.

· Support initial
student success platform implementation efforts, and subsequent system upgrades, by participating on appropriate planning and implementation
teams or committees as needed.

· Collaborate with the Starfish Business Analyst and Assistant Registrar to ensure
cross-platform accuracy between curriculum content and degree plans.

· Work closely with Shoreline specialists in other areas
to test and support platform integration with the college’s other related campus systems and to provide cross-functional support and
training.

· Create and maintain comprehensive documentation for all platform configurations and customizations, as well as for
Shoreline-specific protocols governing use and access.

· Serve as a local subject matter expert on student success technology
capabilities and current best practices for their use by students, faculty, and staff. Maintain a high degree of knowledge about emerging
student support technologies and effective strategies to support their adoption.

· Develop and conduct interactive in-person
and/or online training for students, faculty, and staff on the use of student success software relevant to their position and needs.

· Assists the Director of Guided Pathways / Title III – SIP and the Starfish Business Analyst to support relevant
professional development programs and initiatives. 

· Participates in professional development activities related to
educational and student success technologies and equity initiatives.

· Other duties as assigned of a similar level/nature

NOTE: This position is currently funded through September 30, 2026, with continuation anticipated pending approved grant funding.

Qualifications:

Required Education & Experience:

· Bachelor’s degree
from an accredited institution

· Minimum of two (2) years of experience providing direct customer service or support in a
higher education environment; OR or equivalent combination of education and work experience.

Knowledge Of: 

• Microsoft Office Access, Excel, Outlook, PowerPoint, Teams, and Word; Zoom and other online office applications (e.g. Google
  Apps)
• Administration of Starfish or other similar student support and early alert platforms
• Canvas or other learning
  management systems
• Advising practices, student support services, and academic programs in a community college setting 

Skill In:

· Fostering a climate of equity and belonging through multicultural awareness and
responsiveness

· Written, verbal, and interpersonal communication, both in person and online

· Learning new software, researching, and attaining expertise in educational software applications, and identifying and
independently resolving common technology problems

· Working well on a team and collaborating effectively across multiple
organizational units or departments

· Prioritizing tasks, meeting deadlines, and working independently in a time-sensitive
environment

· Time management, organization, and meeting competing deadlines/priorities

· Handling difficult and
sensitive situations, using sound independent judgment within college & legal guidelines

· Writing/editing/proofreading
clear and concise materials resulting in effective oral and written communication with individuals inside and/or outside of the College both
in person and online

· Establishing/maintaining effective working relationships at all organizational levels

·
Ability to work closely with a diverse population of faculty, staff, and students, including those belonging to historically underserved
populations in a friendly, helpful and courteous manner.

Physical Work Environment: 

The College is
currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform
work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus. Please note, there
may be limited opportunities for online work depending on program or area needs. If authorized
for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment
and support for online work needs.

Terms Of Employment/Salary:

This position is allocated to pay range 53, under the Washington State Office of Financial Management higher education salary schedule. Salary
placement for new employees is determined by the College. This position works 40 hours per week, with a schedule dependent upon department
needs. Hiring of this position is contingent on available funding as determined by the College President.

Other Conditions:

Shoreline Community College is committed to providing equal opportunity in education and employment for all students,
employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age,
sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status,
political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of
any physical, sensory, or mental disability. For our full non-discrimination statement and contact information, visit:

https://www.shoreline.edu/about-shoreline/non-discrimination.aspx.

Persons with disabilities have the
right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to
recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities.
Applicants requesting accommodation should contact the Office of Human Resources at hr@shoreline.edu.

In compliance with the Immigration and Nationality Act, proof of authorization to work in the
United States will be required at the time of hire. Other conditions that may apply will be detailed upon the offer of employment. This
position is overtime eligible and has been designated as a bargaining unit position represented by the Washington Federation of State
Employees – Higher Education Community College Coalition.

In accordance with RCW 28B.112.080, applicants considered for this position
will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at
their current or past places of employment.

Applicants considered for positions at the College may be required to submit to a
background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment but
will be considered in determining the applicant’s suitability for the position.

Required Materials:

To be considered for this position, please submit the following:

· NEOGOV online application and
supplemental question(s)

· Cover letter describing relevant knowledge, skills, and characteristics that align
with the needs of the position

· Current resume

· *Official transcript required upon hire*

Please Note:

· Once application materials have been submitted, you may not modify the
application

· If you are chosen to move forward in this recruitment, you will be notified via email to the
address listed in your application (make sure to check spam/junk folders)

You can’t check off every listed
“knowledge of” or “skill in?” Please apply anyway! Studies have shown that traditionally
marginalized communities are less likely to apply to jobs unless they meet every single qualification – even if they might be a great
fit for the role!