Remote Agency Partner Manager, North America Job at Platform.sh

About Platform.sh

The Platform.sh Platform-as-a-Service (PaaS) removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. Delivering efficiency, reliability, and security, giving development teams both control and peace of mind. Built for developers, by developers.

Adopted and loved by 16,000+ developers, 7,000 customers, and proven over the last 8 years — Platform.sh provides out-of-the-box capabilities that serve as the launchpad for creative development teams’ out-of-the-box thinking.

We provide 24×7 support, managed cloud infrastructure, and automated security and compliance with an all-in-one PaaS. We give our customers complete control over their data by keeping applications secure and available around the clock.

Platformers are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What’s our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Bring your expertise and enthusiasm to our growing, global organization. Your contributions, collaboration, and unique point of view are recognized and valued here.

Position Summary

We are seeking a highly motivated and engaging individual to join the Agency Partnerships team. As an integral part of the team, you will be responsible for driving the strategy for your territory in terms of both partner acquisition and enablement. You will play a key role, as the primary point of contact, in managing the day to day interactions with a portfolio of agency partners. With your ease and ability to start conversations you will be focused on building lasting relationships based on trust and transparency with our most valued partners. As the trusted source for partners, you will finesse points of friction and be the problem solver your partners can count on to support them.

This role reports directly to our Senior Director, Agency Partners.

What you can expect

• Grow and develop strong relationships with Stakeholders, Partner Agencies and Partner Portfolio leaders to ensure alignment, gather information, and provide feedback.
• Assess and respond to agency needs by listening, understanding, overcoming objections, linking features to benefits, and identifying ideal solutions.
• Helping handle incidents and escalations either within partner teams or our own.
• Coordinate with sales for direct enterprise deals (enterprise referrals).
• Follow and achieve sales quota on a quarterly basis.
• Participate in conferences and company events with partners.
• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.
• Understand the target markets, including needs, trends, terminology, etc.
• Coordinate marketing for release of relevant partner collateral.

What you bring

• Experience: 3-5 years experience working with a portfolio of customers or digital agencies, or other relevant ISVs, in any role.
• Having an existing book of partners you can demonstrate success with is a plus for this role.
• Account Management Mastery: Dedicated to cultivating strong partner relationships, crafting tailored solutions, and driving exceptional experiences and impactful outcomes.
• Proactive Business Mindset: Thinks about a portfolio as a business. Thrives in managing accounts with a self-starting approach, fostering autonomy, accountability, and a passion for building nurturing portfolios.
• Collaborative Navigator: Adaptable in a globally distributed work environment, adept at problem-solving, and prioritizing teamwork within Platform.sh and partner accounts.
• Resilient Problem Solver: Equipped to handle challenges beyond primary tasks, persistently overcoming setbacks, while demonstrating best practices in prioritization and time management.
• Eager Learner Self Motivated: Enthusiastic about continual growth, driven by a desire to excel, and committed to learning with self-initiative.

This is a remote job. Work from the North America region!

We’re a worldwide, distributed team looking for the best talent. Our remote model has been in practice and thriving since 2014. To us, remote work means flexibility and having truly diverse, global teams.

*To maximize team collaboration with the team, this role is preferred in the Americas and Europe/Africa in time zones ranging from UTC-8 to UTC-5.

Company perks and benefits

• An innovative product you can believe in. We’re sustainably changing the way companies develop and manage their web applications
• We’re voted as A Best Place to Work by 96% of our employees, Forbes Top 30 Companies for Remote Jobs, and in France Best Workplaces for Women
• Hands-on leadership that cares in a flexible, open work environment, where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas
• A global team, rich with culture and diversity
• Company-wide DEI initiative that you can be a part of
• Team offsites such as go-to-market teams kick-off, local meets, Exco offsites, marketing sponsored events, etc
• A Wellness stipend and a Professional development budget
• Office equipment budget
• Fair PTO (standards based on location)
• Inclusive parental leave (timeline based on location)
• Healthcare, dental, and vision (US, CA, UK, and FR employees only)
• Tandem – a pool of linguists from around the world willing to help each other work on learning new languages
• Company shares (discretionary)
• Unlimited Platform.sh accounts

How we hire

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.

You can expect 4 interviews on Google Meet. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Platformers. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment.

All roles require background checks.